Megan Briggs
Puyallup,WA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA
Above Home Health
02.2024 - Current
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA - Certified Nursing Assistant
VALLEY VIEW NURSING HOME
12.2021 - 10.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Medical Support Assistant
Irwin Army Community Hospital
08.2022 - 07.2023
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Provided backup support to office staff answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage
Patient Access Registration Specialist
Geary Community Hospital
01.2021 - 10.2021
- Scheduled and registered appointments using Booker scheduling programs.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Assisted in processing patient payments via cash, checks and credit cards.
- Completed registration paperwork, verifying accurate patient information.
- Confirmed patient demographics and updated practice management software for accuracy.
- Entered patient information into payment system accurately for billing purposes.
Customer Service Representative
TriWest Healthcare Alliance
11.2018 - 04.2020
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Engaged wider departments in accurate, timely paperwork completion.
- Established databases to track, analyze and automate eligibility application processes.
- Updated client accounts with new information and verified data for informed credit approvals.
Registration Specialist
Geary Community Hospital
12.2017 - 10.2018
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Scheduled and registered appointments using Booker scheduling programs.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Explained form wording to patients to help each understand information required.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Updated patient contact information to support accurate electronic medical records.
- Assisted in processing patient payments via cash, checks and credit cards.
- Confirmed patient demographics and updated practice management software for accuracy.
- Completed registration paperwork, verifying accurate patient information.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Transporter
Tacoma General hospital
11.2015 - 08.2016
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
CNA - Certified Nursing Assistant
Sunny Meadows
11.2014 - 04.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Lead Sales Associate/Key Holder
Lane Bryant
04.2013 - 05.2014
- Trained, coached, and mentored new sales associates for maximum performance.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
- Handled cash register operations and customer transactions to process payments.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Associate
Kohl's
10.2012 - 05.2013
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Wal-Mart
06.2009 - 01.2012
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High school diploma -
Bates Technical College
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Graham Kapwosin High School
Skills
- Insurance Verification
- Medical Records
- Epic
- Clerical Experience
- Medical Office Experience
- Medical Scheduling
- Vital Signs
- Medical Terminology
- Certifications and Licenses
- Driver's License
Certification
Certified Nursing Assistant (CNA)
December 2021 to Present
BLS/CPR
December 2021
Additional Information
- Authorized to work in the US for any employer
Timeline
CNA
Above Home Health
02.2024 - Current
Medical Support Assistant
Irwin Army Community Hospital
08.2022 - 07.2023
CNA - Certified Nursing Assistant
VALLEY VIEW NURSING HOME
12.2021 - 10.2023
Patient Access Registration Specialist
Geary Community Hospital
01.2021 - 10.2021
Customer Service Representative
TriWest Healthcare Alliance
11.2018 - 04.2020
Registration Specialist
Geary Community Hospital
12.2017 - 10.2018
Transporter
Tacoma General hospital
11.2015 - 08.2016
CNA - Certified Nursing Assistant
Sunny Meadows
11.2014 - 04.2016
Lead Sales Associate/Key Holder
Lane Bryant
04.2013 - 05.2014
Sales Associate
Kohl's
10.2012 - 05.2013
Sales Associate
Wal-Mart
06.2009 - 01.2012
High school diploma -
Bates Technical College
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Graham Kapwosin High School