Doreen M Pereda
Firestone,CO
Summary
Bilingual professionally trained CNA with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Responsible care provider with excellent communication skills demonstrated by 20+ years of experience in health care
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Accel of Longmont
Longmont, Co
03.2018 - 06.2019
- Provide patient care under direction of nursing staff. Perform duties such as feeding, bathing, dressing, grooming and moving patients.
- Answering patient call lights or intercom systems to determine patients' needs. Record vitals signs
- Observing patients to detect symptoms that may require medical attention such as bruises, open wounds, or blood in urine.
- PH# 720-494-2624
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Collaborated with nursing staff to implement individualized care plans effectively.
- Trained new staff on best practices for resident care and facility protocols.
- Responded quickly to resident needs, enhancing overall satisfaction and well-being.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of [Number]+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Hospice CNA, Lead CNA, Receptionist
Elevation Hospice of Colorado
Arvada, Co
05.2019 - 10.2025
- Providing cares for terminally ill patients which includes ADL’s, bathing, feeding, assisting with personal grooming etc
- Dropping of supplies to patients. Maintaining accurate records of patient care
- Monthly schedule for CNA’s.
- PH# 720-608-2181
- Assisted nursing staff with patient assessments, enhancing overall care quality and responsiveness.
- Delivered compassionate care to patients, ensuring comfort and dignity in daily activities.
- Monitored patient vital signs, accurately reporting changes to healthcare team for timely interventions.
- Trained new CNAs on best practices for patient care, promoting a culture of teamwork and excellence.
- Implemented infection control measures, significantly reducing risks within the hospice environment.
- Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient needs.
- Advocated for patients' rights and preferences, ensuring alignment with their end-of-life wishes and values.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Educated patients and families on care plans, fostering understanding and compliance with treatment protocols.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Coordinated scheduling for multiple departments, optimizing resource allocation and maximizing efficiency.
- Managed appointment calendars, ensuring prompt communication and accurate scheduling for all stakeholders.
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Coordinated appointments and meetings, optimizing schedules for staff and executives.
- Handled incoming calls and inquiries, providing accurate information to enhance customer satisfaction.
- Maintained office supplies inventory, streamlining procurement processes to reduce costs.
- Developed filing systems for efficient document management and retrieval, improving organizational efficiency.
- Trained new staff on administrative procedures, fostering a collaborative team environment.
- Implemented office policies that enhanced workflow and maintained compliance with company standards.
- Assisted in project coordination, supporting departmental initiatives through effective communication and organization.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Facilitated communication between departments, improving overall organizational efficiency.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
PCT
Northern Colorado Rehabilitation Hospital
Johnstown, Co
03.2017 - 03.2018
- Responsible for technical, multi-skilled direct and indirect patient care activities.
- Assigned to work under the supervision of a RN/LPN/LVN who delegates tasks based upon patient needs and PCT skills and abilities.
- Report all deviations from expected patient parameters to RN.
- Utilize basic infection control procedure, basic nutrition and fluid intake.
- Recognize emergency situations and respond.
- PH# 970-619-3400
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily activities, promoting independence and comfort.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
CNA/QMAP
Altavita Memory Centre
Longmont, Co
08.2013 - 02.2017
- Direct care with patients affected by dementia
- Med pass/documenting meds given and check med count at the end of shift.
- Assist patients with ADLs. Serve meals, wash laundry, clean the kitchen.
- PH# 303-300-3700
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
- Collaborated with interdisciplinary teams to enhance resident comfort and overall well-being.
- Trained new staff on best practices for patient care and safety protocols effectively.
- Streamlined documentation processes, enhancing accuracy of resident records and care notes.
- Advocated for resident needs during team meetings, influencing care strategies positively.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Patient Access Registrar
Optum
Boulder, CO
02.2025 - Current
- Facilitated patient check-in processes, enhancing efficiency and reducing wait times.
- Managed insurance verification processes, ensuring accurate patient information and coverage details.
- Coordinated appointment scheduling, optimizing patient flow and resource allocation.
- Assisted patients with inquiries, providing timely support and resolving issues effectively.
- Trained new staff on registration protocols and system usage, fostering team development.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
- Developed a comprehensive understanding of medical terminology, aiding in the accurate documentation of patient visits and diagnoses.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
Diploma -
New Futures High School
05-1996
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- Feeding assistance
- HIPAA compliance
- Attention to detail
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Medication administration
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Patient advocacy
- Conflict resolution
- Infection control practices
- Toileting assistance
- Patient hygiene assistance
- Reliable team player
- Recording vital signs
- Direct patient care
- Customer service
- Insurance verification
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- EMR
- Money handling
- Quality assurance
- Relationship building
- Flexible schedule
- Insurance billing
- Eligibility determination
- Payment processing
- Patient education
- Information collection
- Registration management
- Work quality evaluation
- Call screening
- System updating
- Referral coordination
- Pre-admission requests
- EMR updating
- [Language] fluency
- Scheduling diagnostic procedures
- Fee collection
- Medical billing
- Training coordination
- Financial procedures adherence
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Data entry
- Medical coding
- Health insurance knowledge
- Multi-channel communication
- Registration and scheduling
- Calm and effective under pressure
- Administrative and office support
- 50 WPM typing speed
- Reliability and dedication
- Schedule coordination
- Patient intake
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Registrar
Optum
02.2025 - Current
Hospice CNA, Lead CNA, Receptionist
Elevation Hospice of Colorado
05.2019 - 10.2025
CNA
Accel of Longmont
03.2018 - 06.2019
PCT
Northern Colorado Rehabilitation Hospital
03.2017 - 03.2018
CNA/QMAP
Altavita Memory Centre
08.2013 - 02.2017
Diploma -
New Futures High School