Kiersten Leathers
Shiftkey
DANVILLE,KY
1
Certification
10
years of professional experience
Reliable CNA with a strong focus on patient care and safety. Expertise in monitoring vital signs, implementing infection control protocols, and collaborating with healthcare teams. Aiming to leverage skills in patient advocacy and compassionate care to improve overall patient experiences.
Work History
CNA
1 Year 1 Month- Monitored vital signs and reported changes to nursing staff promptly.
- Provided compassionate care to assist residents with daily living activities.
- Assisted in mobility and transport of residents, ensuring comfort and dignity.
- Implemented infection control protocols to maintain a safe environment.
- Documented patient progress and care plans accurately in electronic health records.
- Collaborated with multidisciplinary teams to enhance resident care strategies.
- Educated residents and families on health management and wellness practices.
- Participated in training sessions to improve caregiving techniques and standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA (Agency)
2 Years 9 Months- Advocated for patients' needs by communicating effectively with families and interdisciplinary teams for comprehensive care coordination.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA (Agency)
3 Years 5 Months- Implemented infection control procedures, enhancing safety standards within healthcare environments.
- Provided compassionate care to patients, ensuring comfort and emotional support during daily activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Teacher's Assistant
3 Months- Provided tutoring and academic support to students, fostering a positive learning environment.
- Coordinated and organized educational workshops, enhancing learning opportunities for students.
- Supported classroom management by facilitating student participation and addressing individual needs.
- Implemented feedback mechanisms to improve teaching strategies and student outcomes.
- Led small group sessions to reinforce curriculum concepts and promote collaboration among students.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to educational excellence.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Patient Care Technician
1 Year 2 Months- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities, promoting independence and comfort.
- Collaborated with interdisciplinary teams to develop and implement care plans.
- Maintained accurate patient records using electronic health record systems.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
CNA
1 Year 3 Months- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
Costumer Service Representative
1 Year 3 Months- Resolved customer inquiries efficiently through multiple communication channels, ensuring satisfaction and retention.
- Assisted in troubleshooting technical issues, guiding customers to optimal solutions and service usage.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer experiences.
- Trained new representatives on best practices and company policies, fostering a knowledgeable team environment.
- Identified opportunities for process improvements, contributing to streamlined operations within the department.
- Led initiatives to enhance customer engagement strategies, resulting in improved feedback scores and loyalty rates.
- Developed training materials for staff development, focusing on product knowledge and customer interaction techniques.
- Implemented feedback mechanisms to capture customer insights, driving continuous improvement in service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CNA Agency
2 Years 7 Months- Monitored vital signs, documenting changes accurately to facilitate timely medical interventions.
- Assisted with personal hygiene tasks, promoting health standards and enhancing patient well-being.
- Provided compassionate care to patients, ensuring comfort and dignity throughout daily activities.
- Collaborated with healthcare teams to develop individualized care plans tailored to patient needs.
Customer Service Representative
2 Years 3 Months- Resolved customer inquiries efficiently using CRM software to enhance service quality.
- Collaborated with cross-functional teams to streamline issue resolution processes and improve customer satisfaction.
- Trained new staff on best practices and company policies to ensure consistent service delivery.
- Analyzed customer feedback trends to identify areas for service improvement and implement changes.
- Managed escalated issues by applying conflict resolution techniques, ensuring positive outcomes for customers.
- Developed training materials focused on enhancing product knowledge for team members, fostering confidence in service interactions.
- Led initiatives to optimize call handling procedures, resulting in reduced response times and increased efficiency.
- Mentored junior representatives, facilitating skill development and promoting a culture of continuous improvement within the team.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Phlebotomist/Pharmacy Care Coordinator
2 Months- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Coordinated patient scheduling and maintained efficient workflow in high-volume environment.
- Implemented process improvements to enhance specimen collection efficiency.
- Developed patient rapport, ensuring comfort during procedures while addressing concerns.
- Performed venipuncture and capillary draws with precision and adherence to safety protocols.
- Monitored inventory levels of supplies, placing orders to maintain stock availability.
- Collaborated with healthcare team to optimize patient care and laboratory turnaround times.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Farm Hand
3 Months- Operated and maintained farm machinery for planting, cultivating, and harvesting crops.
- Assisted in implementing sustainable farming practices to enhance soil health and crop yield.
- Monitored crop growth and identified pest issues, applying appropriate treatments as needed.
- Collaborated with research staff on agricultural experiments to gather data and analyze results.
- Maintained accurate records of planting schedules, harvest yields, and equipment maintenance logs.
- Developed efficient workflows that improved productivity while maintaining high-quality standards in farm operations.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
Cashier/Customer Service Representative
1 Year 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balancing at end of shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on cashier procedures and company policies.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to effectively manage peak shopping hours and minimize wait times.
- Implemented upselling techniques to increase sales of promotional items during checkout.
- Monitored inventory levels of checkout supplies, placing orders as needed for seamless operations.
Cashier
1 Year 2 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized workspaces to promote a positive dining experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Handled cash register operations, ensuring accurate cash drawer balances at shift end.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Implemented best practices for upselling menu items, increasing overall sales performance.
- Collaborated with team members to streamline service processes during peak hours.
Education
Associate of Science - Science
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Bathing assistance
Attention to detail
HIPAA compliance
Feeding assistance
Basic life support
Dressing assistance
Maintaining confidentiality
End-of-life care
Compassionate communication
Patient transfers
Emotional support
Complex Problem-solving
Emergency response
Clinical documentation
Problem-solving
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Flexibility and adaptability
Conflict resolution
Patient advocacy
Physical stamina
Health monitoring
Cultural sensitivity
Toileting assistance
Patient hygiene assistance
Infection control practices
Lifting and transferring
Reliable team player
Recording vital signs
Safety precautions
Bedside manner
Compassionate
Patient-focused care
Electronic charting
Geriatric care
Mobility assistance
Supporting personal needs
Ambulation assistance
Customer service
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Paperwork processing
Product knowledge
Appointment scheduling
Order processing
Team development
Documentation
Microsoft PowerPoint
Data collection
Administrative support
Prioritization
Customer relationship management (CRM)
De-escalation techniques
Building rapport
Technical support
Quality control
Dispute resolution
Customer education
Insurance verification
Patient confidentiality
Patience and empathy
Work ethic and integrity
Customer assistance
Cash handling
Time management skills
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- PT - Phlebotomy Technician
Timeline
CNA
Pine Meadows Post Acute
07.2025 - CurrentRead More
Teacher's Assistant
University Instructors
02.2025 - 05.2025Read More
Patient Care Technician
Baptist Health
03.2024 - 05.2025Read More
CNA (Agency)
Clipboard Health
11.2023 - CurrentRead More
CNA
Jeffersontown Rehabilitation
11.2023 - 02.2025Read More
CNA (Agency)
Shiftkey
03.2023 - CurrentRead More
Costumer Service Representative
Spectrum Small Business Department
02.2023 - 05.2024Read More
CNA Agency
Gale Healthcare
11.2020 - 06.2023Read More
Phlebotomist/Pharmacy Care Coordinator
Alteri Behavioral Health
11.2020 - 01.2021Read More
Farm Hand
Kentucky State University Research Farm
10.2020 - 01.2021Read More
Customer Service Representative
Anthem
03.2020 - 06.2022Read More
Cashier/Customer Service Representative
Lowe's
02.2019 - 07.2020Read More
Cashier
Burger King
08.2016 - 10.2017Read More
Bluegrass Community And Technical College
Associate of Science from Science
Read More