Megan Briot

• Picked up and delivered food, beverage, and other order items to customers' homes with speed and accuracy within the company's allotted time frame resulting in an on-time/early rating of 95%.

• Performed orders that requested personal shopping with 100% product accuracy.

• Anticipated customer needs regarding their order, like extra condiments and utensils, and fulfilled them in order to provide exceptional service.

• Completed on average 50 deliveries every week with a 100% completion rate.

• Maintained a perfect customer rating of five stars with customer feedback stating great communication, going above and beyond, correctly following delivery instructions, perfect order handling, and a friendly attitude.

• Provided excellent customer service by being friendly and courteous during interactions in person and over the phone through voice calls and texts to increase satisfaction and loyalty.

• Verified orders and personalized customer instructions prior to completing deliveries.

• Multitasked when performing a stacked order that contained multiple customer orders from different pick up and drop off locations that needed to be delivered at the same time.

• Used quick problem solving skills when there were restaurant delays or spontaneous complications with a customer's order.

• Collaborated with restaurant staff or other establishments to confirm orders and coordinate customer's requests.

• Greeted incoming visitors, clients, and customers professionally and provided friendly, knowledgeable assistance and customer service.
• Answered a large volume of incoming calls daily to resolve customer issues, schedule appointments, and provided general information for one of the largest Harley-Davidson dealerships in Colorado.
• Triaged incoming calls on a multi-line phone system and directed them to the correct departments based on customer needs.
• Sorted, received, and distributed correspondence to departments and personnel.
• Provided customer service in person, by phone, email, and by postal mail.
• Scheduled and confirmed appointments for sales and service team members and their clients.
• Supported various administrative duties by transcribing and preparing paperwork and maintaining calendars.
• Provided clerical support to company employees by copying, uploading, and filing documents.
• Performed data entry and maintained client records.
• Assisted in large public event coordination and performed event duties.
• Personally complied with local and state regulations and laws regarding the selling of motorcycles.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Communicated with coworkers and drive-thru customers through multi-channel headsets with clarity and
proficiency.
• Prioritized drink and food orders while multitasking and managing multiple customers' needs and concerns.
• Fostered customer loyalty by remembering personal preferences and allergy information.
• Memorized recipes for an ongoing menu of specialty coffee beverages and seasonal offerings.
• Made and served café beverages with speed, quality, and consistency.
• Educated coworkers and customers about new products and promotions.
• Constantly expanded personal knowledge of coffee styles and varieties through extra training.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted management in their duties such as performing inventory counts.
• Operated cash register for cash, digital wallet, and credit card transactions with excellent accuracy levels.

• Liaised with marketing and PR colleagues to promote and coordinate events in the store.
• Evaluated with store managers the existing events planning services to identify opportunities for improvement.
• Performed instructional demonstrations in front of customers and their children of new toys and products.
• Continuously expanded personal knowledge of products to best help customers.
• Offered advice and assistance to customers, paying attention to their special requests.
• Assisted customers with the creation of birthday and baby registries, order requests, and arranged merchandise pick-up and deliveries.
• Maintained inventory levels by stocking shelves and performing audits of inventory counts.
• Answered and directed customer telephone calls to assist in locating items and answering questions.
• Used computerized inventory systems to locate items and maintain correct inventory counts.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Mentored new team members on Point of Sale system operations and customer service strategies.
• Reviewed and placed weekly sales ads and monitored price changes.
• Selected items and packed online orders to be shipped to customers.

• Helped the manager calculate the number of needed inventory items to keep up with the store's demands.
• Daily produced and decorated chocolates, truffles, fudge, and caramels to keep up with the store's inventory demands.
• Personally developed and implemented organizational methods to keep track of orders and their progress to better serve customers and meet deadlines.
• Met with clients to develop custom designs and flavors to fit their specifications.
• Maintained customer relations to help foster customer retention.
• Constantly expanded personal knowledge of chocolate varieties and design methods on personal time.