Hi, I’m
Megan Brooks
Phoenix,AZ
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Efficient Operations Manager driving exceptional results. Expert in Prop Tech, leveraging machine learning to optimize loan processing and underwriting for improved performance. Strategic thinker, skilled in leadership and utilizing OKRs/KPIs for high performance. Proven ability to lead positive change and deliver outstanding outcomes. Passionate advocate for political justice and community involvement.
Overview
11
years of professional experience
1
Certification
Work History
DO Income Fund, LLC (Real estate investment firm)
Operations Manager
01.2020 - 04.2023
Job overview
- Promoted from Loan Servicing & Underwriting Manager to Operations Manager, providing visionary leadership and spearheading day-to-day operations
- Pioneered the implementation of cutting-edge machine learning technologies to revolutionize loan processing and underwriting operations, resulting in a 50% increase in file speed
- Orchestrated the successful integration of machine learning algorithms for processing loan packages and title documents, optimizing underwriting procedures and minimizing risks
- Collaborated with developers to design and implement a scalable machine learning infrastructure, enabling real-time data analysis and decision-making
- Managed loan servicing operations, implementing effective loss mitigation strategies and overseeing REO loan cycles
- Proficient in loan payoff statements, loan analysis, and pipeline management, consistently maximizing financial outcomes
- Demonstrated a keen eye for risk management through the meticulous analysis of complex loan documents, such as promissory notes and title policies, ensuring compliance and mitigating potential risks
- Led a high-performing team, skillfully hiring top talent and fostering their professional growth through targeted training and performance evaluations
- Successfully implemented and utilized OKRs (Objectives and Key Results) and KPIs to drive team productivity, alignment, and accountability
- Achieved a 4x increase in revenue through the scalability of operations, utilizing processes and strategies developed to enhance efficiency
- Managed a team of 1-3 direct reports at a time, providing guidance and support to drive individual and team success.
HomeLight (Real estate technology platform)
Closing Team Lead
10.2016 - 11.2019
Job overview
- Played a pivotal role in the growth and success of HomeLight, starting as a Closing Coordinator and progressing to a Closing Team Lead position
- Directed a results-oriented team of 7 closing coordinators, driving operational excellence and ensuring flawless execution of real estate transactions
- Developed and implemented a comprehensive, industry-leading new hire training program, accelerating onboarding time and equipping team members with the skills to excel
- Orchestrated seamless project management initiatives, orchestrating cross-functional collaboration and maximizing team efficiency
- Conducted highly effective meetings, fostering clear communication and alignment across the team
- Implemented and optimized efficient processes, enhancing operational agility and interdepartmental collaboration
- Expertly managed a high-volume pipeline of 3000+ real estate transactions, consistently exceeding expectations and ensuring accurate and timely referral payments.
Superior Home Services, Inc
Insurance Coordinator
02.2016 - 10.2016
Job overview
- Generated comprehensive reports on insurance estimates and construction assessments for FHA foreclosed homes, providing invaluable insights for decision-making
- Supervised and mentored a team of insurance associates, consistently ensuring the accuracy and quality of their work
- Championed optimized insurance processes and workflows, driving efficiency and maintaining compliance.
Wells Fargo
Home Preservation Specialist
06.2015 - 02.2016
Job overview
- Displayed exceptional communication skills while guiding distressed home mortgage borrowers through potential mortgage modifications, fostering positive outcomes for both the borrowers and the organization
- Mentored team members, cultivating their growth in customer service, outbound calling techniques, and information and documentation gathering.
Law Offices of Glenn Andreoni
Paralegal
12.2012 - 06.2015
Job overview
- Facilitated successful short sale transactions, overseeing title and escrow processing, obtaining lender approvals, preparing HUD statements, and managing client relations
- Demonstrated expertise in managing complex legal processes and documentation, ensuring compliance and minimizing potential risks.
Solidifi, formerly Abstrax, LLC
Title Abstractor
01.2012 - 11.2012
Job overview
- Successfully conducted title searches and analyzed results for a variety of residential and commercial real estate transactions
- Performed due diligence, title examinations, and title curative activities in compliance with all applicable laws and regulations
- Researched historical documents, such as deeds, mortgages, and liens in order to determine chain of title
- Identified and analyzed key title issues, including encumbrances and title defects
- Developed and implemented recordkeeping and tracking processes for title searches.
Education
American Military University
Some College (No Degree) from History
Skills
- Team Leadership
- Budget Development and Management
- Policies and Procedures Implementation
- Staff Training and Development
- Solutions Development
- Workflow Optimization
- Business Process Re-Engineering
- Systems Implementation
- Process Improvement Strategies
- Business planning
- Risk management
- Business administration
- Project planning and development
- Employee relations and conflict resolution
Languages
Spanish
Limited
Certification
- Certified Notary Public State of Arizona - Current
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
DO Income Fund, LLC (Real estate investment firm)
01.2020 - 04.2023
Closing Team Lead
HomeLight (Real estate technology platform)
10.2016 - 11.2019
Insurance Coordinator
Superior Home Services, Inc
02.2016 - 10.2016
Home Preservation Specialist
Wells Fargo
06.2015 - 02.2016
Paralegal
Law Offices of Glenn Andreoni
12.2012 - 06.2015
Title Abstractor
Solidifi, formerly Abstrax, LLC
01.2012 - 11.2012
American Military University
Some College (No Degree) from History
- Certified Notary Public State of Arizona - Current
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