Megan Brooks
Chamblee,GA
Summary
Dynamic individual with hands-on experience in multiple facets of ocean freight business and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Senior Coordinator Customer Service
Hapag Lloyd AG
Atlanta, GA
07.2022 - Current
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Provided guidance and mentorship to junior staff members when needed.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Developed and maintained effective relationships with customers.
- Diffused high-emotion calls from customers when charges were being assessed against a shipment.
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
- Applied project management skills gained from the Talent Development Program in self-initiated project.
- Implemented and enforced corporate and departmental policies and service standards.
- Conferred with other departments on projects involving multiple teams from different divisions.
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.
Customer Service Coordinator
Hapag Lloyd AG
Atlanta, GA
08.2019 - 08.2022
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
- Worked with management to develop schedules, monitor deadlines and coordinate resources.
- Handled administrative tasks for team members, helping projects run smoothly.
- Monitored customer shipments to ensure accuracy and satisfaction.
- Developed and implemented procedures to streamline the coordination of customer shipments.
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
- Reviewed files and records to obtain information to respond to requests.
- Diffused customer complaints and concerns to maintain excellent customer relations.
Education
Bachelor of Arts (B.A.) - English
Point University
West Point, Georgia12-2018
Skills
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Reliability
- Self motivation
- Problem-solving
- Time management
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Professionalism
Accomplishments
- Member of the Digital Products Customer Experience Ambassador Team.
- Participant in the North America E-Bill of Lading Project with a roll out of January 2026
- Graduated the Talent Development program spanning from 2023 to 2026
- Earned the Region North America Bravo Club Award in 2022
Timeline
Senior Coordinator Customer Service
Hapag Lloyd AG
07.2022 - Current
Customer Service Coordinator
Hapag Lloyd AG
08.2019 - 08.2022
Bachelor of Arts (B.A.) - English
Point University
AWARDS
Region North America Bravo Club Award Winner - February of 2022