Megan Bull
Leander,Texas
Summary
Highly skilled and enthusiastic professional with more then 10+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
HCA-Austin Diagnostic Clinic
2015.02 - Current
- Helps establish/implement goals, objectives, policies, procedures and systems for the assigned clinic areas
- Participates in the development and implementation of clinical plans
- Trains/orients, and supervises departmental personnel
- Responsible for work assignment and daily operations
- Hiring, evaluating performance and recommending pay increases, promotions, or disciplinary action
- Resolves problems to ensure compliance with regulations and standards
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Helps fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all clinical areas, which may include billing, insurance, fee schedules, credit/collections, purchasing, and space planning
- Monitors and controls clinical expenditures to remain within budget
- Serves as liaison between clinic and external agencies
- Works with medical staff to ensure quality patient care and services are provided
- Participates in professional development activities to keep current with healthcare trends.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Patient Service Manager
Strickland Physical Therapy
2011.12 - 2015.02
- Scheduling of clientele
- Insurance verification and Authorization
- Billing and Collections
- Responsible for managing reports for the clinic
- In charge of total customer experience while delivering White glove customer service
- Compile and deliver all Clinic related reports
- Marketing for local clinics.
- Streamlined patient flow by optimizing appointment scheduling and resource allocation.
Assistant Manager
Post Oak Villas
2009.08 - 2011.12
- Provides guided showings of all property amenities
- Responds to all requests to residents needs
- Lease property
- Prepare reports for monthly updates
- Maintained office bills, and corporate paperwork.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelors of Exercise and Sports Science, in Education -
Texas State University-San Marcos
San Marcos, Texas08.2011
High School -
St. Joseph High School
Victoria, Texas05.2006
Skills
- 15+ years of Customer service
- Practice Management
- Hiring experience
- Billing and charge entry
- Managing employees and business
- 10+ years of purchasing experience
- Worked with multiple different EMR systems.
- New Hire Training
- Employee performance
- Workflow Management
- Bookkeeping
- Microsoft Word, Excel, PowerPoint and Access
Certification
Working towards MGMA Certification.
Timeline
Practice Manager
HCA-Austin Diagnostic Clinic
2015.02 - Current
Patient Service Manager
Strickland Physical Therapy
2011.12 - 2015.02
Assistant Manager
Post Oak Villas
2009.08 - 2011.12
Bachelors of Exercise and Sports Science, in Education -
Texas State University-San Marcos
High School -
St. Joseph High School
Working towards MGMA Certification.
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