Megan Caudle
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Conduent
Hampton
06.2021 - Current
- Handled customer inquiries via phone and email, ensuring timely and accurate responses.
- Resolved product and service issues through active listening and problem-solving.
- Managed complex calls and scheduled follow-ups to ensure effective issue resolution.
- Utilized strong interpersonal skills to navigate diverse customer call experiences
- Developed strong customer relationships
- Conducted probing questions to assess service needs and documented details throughout process.
- Technical services for phones, tablets, computers, and laptops
Education
Phoebus Highschool
Hampton, VASkills
- Technical troubleshooting
- Customer relationship management
- Issue resolution
- Communication skills
- Critical thinking
- Active listening
- Multi-task management
- Follow-up skills
Timeline
Customer Service Representative
Conduent
06.2021 - Current
Phoebus Highschool