Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Career
Timeline
Generic

Megan Cline

Dalton,NY

Summary

Hardworking and reliable customer service with strong ability in assisting customers. Offering correct and important information. Highly organized, proactive and punctual with team-oriented mentality. I am a friendly person and get along with most people. I enjoy assisting customer and providing knowledge. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Cashier

Giant Food Mart
Wellsville, NY
  • Greeted customers promptly and responded to questions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.

Cashier

Tops Friendly Markets
Wellsville, NY
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Direct Support Professional

Allegany ARC
Belmont, NY
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Assisted in planning and implementing recreational activities for participants.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.

Customer Service Representative

Secured Assist LLC
Cuba, NY
08.2022 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer their questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

Family Dollar
Wellsville, NY
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated work to staff, setting priorities and goals.
  • Completed inventory audits to identify losses and project demand.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

High School Diploma -

Wellsville High School
Wellsville, NY
06-2014

High School Diploma -

Boces
Belmont, NY

Some College (No Degree) -

Jamestown Community College
Olean, NY

Some College (No Degree) -

Southern New Hampshire

Skills

  • ID Verification
  • Drawer Balancing
  • Returns Processing
  • Product Recommendations
  • Inbound and Outbound Calling
  • Providing correct information to customers
  • Patience
  • Friendly
  • Love assisting and helping people understanding things they are unsure of

Affiliations

  • I am a mother of 3 wonderful kids that drive me to become a better person.
  • I love crafting and spending my free time with my family.

Accomplishments

  • In high school I was an honors students and always had assignments turned in on time.
  • I am a dedicated worker.

Career

I would love to turn Secured assist into my career and some day retire. I am dedicated and would love to move up in the company. Working from home allows me to still be a mother and fiance while enjoying my job but not having to have the extra time traveling. Secured assist offers great pay too. I feel I have a good understanding on how to do my job well and meet company standards. I would love to be able to assist co-workers and help when it is needed.

Timeline

Customer Service Representative

Secured Assist LLC
08.2022 - Current

Cashier

Giant Food Mart

Cashier

Tops Friendly Markets

Direct Support Professional

Allegany ARC

Assistant Manager

Family Dollar

High School Diploma -

Wellsville High School

High School Diploma -

Boces

Some College (No Degree) -

Jamestown Community College

Some College (No Degree) -

Southern New Hampshire

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Megan Cline