Megan Cohen
Woodstock
Summary
Veterinary professional with over 5 years of experience in clinic operations and team leadership. Expertise in enhancing client satisfaction and ensuring optimal patient health through compassionate care and strategic management. Skilled in staff development, budget management, and fostering collaboration to drive operational efficiency and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Assistant Manager
Free Home Animal Hospital
Canton
01.2024 - 01.2026
- Supervised daily activities of veterinary technicians, receptionists, assistants, kennel attendants, and other support staff members.
- Managed daily operations and staff, including scheduling, training, and payroll.
- Maintained accurate records pertaining to each patient.
- Trained new employees in all aspects of veterinary medicine, safety protocols, customer service techniques, and office operations.
- Ensured compliance with local laws governing animal care facilities.
- Performed administrative tasks such as creating reports, tracking records and responding to emails from customers regarding their pets' care plans.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed and maintained relationships with pet owners to ensure their satisfaction with services provided.
- Assisted DVMs during procedures by restraining animals, monitoring vitals and administering medications.
Veterinary Technician
Harmony Animal Hospital
Canton
10.2023 - 03.2024
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets.
- Took and developed diagnostic radiographs, using x-ray equipment.
- Performed laboratory tests on blood, urine, and feces to assist in diagnosis and treatment of animal health problems.
- Prepared and administered medications, vaccines, serums, and treatments as prescribed by veterinarians.
- Prepared animals for surgery, performing such tasks as shaving surgical areas.
- Administered anesthesia to animals, under direction of veterinarian and monitor animals' responses to anesthetics so that dosages can be adjusted.
- Performed dental work, such as cleaning, polishing, and extracting teeth.
- Administered emergency first aid, such as performing emergency resuscitation and other life saving procedures.
Veterinary Reception Manager
Animal Medical Center of Holly Springs
Woodstock
07.2021 - 10.2023
- Managed reception operations, including scheduling and supervising staff, providing customer service, and handling financial transactions.
- Developed standard operating procedures to streamline daily tasks and improve efficiency of the reception desk.
- Managed multi-line phone system to answer questions, forward calls and take messages.
- Determined customer or client needs by asking relevant questions and listening actively to responses.
- Maintained records of all animals seen at the clinic including vaccinations, treatments, medications administered and other related services provided.
- Provided support to other departments within the veterinary practice when needed.
- Assisted veterinarians with medical procedures such as injections and drawing blood samples.
- Provided compassionate care to animals while assisting veterinarians with medical and surgical procedures.
Veterinary Receptionist
Animal Hospital of Towne Lake
Woodstock
07.2019 - 07.2021
- Provided excellent customer service to clients by answering phones promptly and courteously, addressing inquiries, and scheduling appointments.
- Answered a high volume of calls in a professional manner while providing accurate information on products and services offered by the clinic.
- Verified client information including name, address, telephone number, payment method and pet information prior to appointment.
- Maintained records of all animals seen at the clinic including vaccinations, treatments, medications administered and other related services provided.
- Provided support to other departments within the veterinary practice when needed.
Education
Associate in Science (A.S.) - Business Administration in Health Care Management
Georgia Highlands College
07.2023
Skills
- Staff and hospital management
- Inventory management and quality assurance
- Diagnostic proficiency with Idexx and Antech
- Medication and controlled substance oversight
- Fear Free certification
- American Red Cross - Cat and dog first aid and CPR
- AAHA certification
Certification
- Fear Free Certified
- American Red Cross - Cat/Dog First Aid and CPR
- AAHA Certified
References
References available upon request
Timeline
Veterinary Assistant Manager
Free Home Animal Hospital
01.2024 - 01.2026
Veterinary Technician
Harmony Animal Hospital
10.2023 - 03.2024
Veterinary Reception Manager
Animal Medical Center of Holly Springs
07.2021 - 10.2023
Veterinary Receptionist
Animal Hospital of Towne Lake
07.2019 - 07.2021
Associate in Science (A.S.) - Business Administration in Health Care Management
Georgia Highlands College