Megan Colello
Summary
Experienced screener with over five years in screening program practices. Applies change management principles to facilitate organizational transitions and enhance team collaboration. Guides teams through complex decision-making using structured frameworks, while improving onboarding processes for effective communication and accuracy.
Overview
7
7
years of professional experience
Work History
Social Service Specialist 1 - Hotline Screener
Oregon Department Of Human Services
Portland, OR
06.2020 - Current
- Screened all incoming calls according to established rules and procedures to ensure appropriate responses.
- Assessed abuse reports to establish the need for Child Welfare action.
- Guided callers in locating community support service agencies, facilitating access to necessary resources.
- Ensured timely completion of assigned duties to maintain workflow.
Coaching and Training Specialist
Oregon Department Of Human Services
Portland, OR
05.2023 - 07.2025
- Collaborated with teammates to enhance onboarding and training processes.
- Developed and presented training curriculum for new and experienced employees to improve knowledge retention.
- Identify opportunities for improvement in existing curriculum and provide recommendations for updates.
- Delivered targeted coaching and mentoring to staff, resulting in increased confidence and performance.
Economic Self-sufficiency Specialist II
Florida Department of Children and Families
Orlando, FL
09.2019 - 06.2020
- Managed caseload, conducting thorough investigations of fraud allegations to protect program integrity.
- Investigated Food Assistance and Medicaid cases referred for possible fraud, ensuring compliance and integrity of benefits distribution.
Education
Bachelor of Science - Biblical Studies
Johnson University
Kissimmee, FL06-2016
Skills
- Screening experience
- Onboarding
- Coaching
- Accuracy
- Providing feedback
- Effective communication
- Teamwork
- Group facilitation
- Adaptability
Affiliations
- Inclusion, Diversity, Equity and Accessibility (IDEA) committee co-lead.
Timeline
Coaching and Training Specialist
Oregon Department Of Human Services
05.2023 - 07.2025
Social Service Specialist 1 - Hotline Screener
Oregon Department Of Human Services
06.2020 - Current
Economic Self-sufficiency Specialist II
Florida Department of Children and Families
09.2019 - 06.2020
Bachelor of Science - Biblical Studies
Johnson University