MEGAN COOMER

• Perform comprehensive patient intake and preliminary testing
• Perform diagnostic testing as ordered by the physician
• Submit prior authorizations for medications
• Direct triage concerns to physician as appropriate
• Communicate with coworkers to keep clinic flow efficient
• Develop strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
• Review surgical plans and patient charts in order to prepare correct paperwork.
• Assist physician in preparing instruments for minor in-office procedures

• Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients
• Traveled to other clinic locations to provide coverage when needed
• Documented patient medical history and information utilizing Epic EHR with commitment to accuracy
• Operated and maintained ophthalmic equipment in alignment with safety procedures.
• Coordinated patient care for follow-up visits with local specialists or eye care providers if needed due to travel constraints to ensure they receive the care they need
• Drafted and coordinated training plans for technical staff across several community clinic locations
• Triaged phone calls from patients and referring physicians and handled in order of importance and accurately documented conversations in patient's chart

Research Experience:

• Initiate certification of and train technicians and research staff for various clinical studies
• Assist with submitting certification requirements and testing results to investigator website
• Obtained certification for several clinical studies and ensured all certifications were current
• Strict adherence to study protocol during patient testing
• Maintain updated coursework as required by employer for clinical study participation

Patient Care and Diagnostic Experience:

• Perform detailed workups and performed necessary diagnostic testing for patients prior to examination by the doctor
• Coordinate clinic flow of patients
• Developed ordering system to manage clinic supply inventory and order supplies as needed

Staff and Student Training and Education:

• Organize and present lectures to fellow staff to provide continuing education
• Train new employees on clinic processes, electronic medical records systems, and diagnostic instruments
• Manage training records for all technicians and students and updated as needed
• Helped develop and implement a training program for new employees

• Supervised a large team of 30 technicians
• Created and maintained technician schedules for all locations and communicated last minute changes to all staff when necessary
• Coordinated staff coverage for community and outreach clinics
• Onboarded new employees and ensured compliance with UK Healthcare policies
• Coordinated certification and training of technical staff for clinical studies and diagnostic instruments, fostering teamwork within the practice
• Assisted with study diagnostic testing involving clinical research
• Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.

• Performed preliminary workups and testing
• Triaged patient phone calls to on a multiple-line phone system and scheduled appointments and referrals
• Assisted in new employee training
• Scheduled surgical procedures and coordinated postop care with comanaging doctors
• Prepared medical equipment for in-office procedures

• Scheduled patient appointments
• Performed patient intake and preliminary testing
• Maintained contact lens inventory
• Taught insertion and removal of contacts to new contact lens wearers and instructed on proper wear and care
• Performed diagnostic testing as required by the physicians
• Edged lenses to fit into patient frames
• Assisted patients with frame and lens selections and adjustments
• Triaged incoming phone calls and handled in order of importance