Megan Cummins
Brunswick,OH
Summary
Creative and results-oriented retail leader with over 12 years of progressive experience in store management, team leadership, and operations in fast-paced, customer-focused environments. Proven track record of driving sales, optimizing store performance, and developing high-performing teams through high touch engagement strategies. Proficient at translating operational goals into actionable insights that elevate frontline performance. Passionate about aligning and creating associate development and learning experiences that reflect brand standards and customer experiences through an engaging, sensory, and customer-first approach. Now leveraging deep, frontline experience with cross-functional collaboration to create meaningful and impactful learning experiences that resonate with associates and elevate the customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
TAP Store Operations Specialist
Bath and Body Works
Columbus, Ohio
07.2024 - Current
- Create, innovate, and scale training materials for store personnel throughout project timelines and various workstreams, measuring effectiveness through frontline feedback and field enablement.
- Survey design and implementation, capturing and monitoring qualitative and quantitative results.
- Lead and facilitate cross functional partnerships to influence strategies, optimize workstreams, and drive alignment.
- Support design teams to create long-term, interactive product knowledge modules for field learning, onboarding, and the implementation of evergreen resources through edit, scalability, streamlined information.
- Used internal design resources to initiate branded content using video and product visuals that reflected brand voice and strategy through scalable, interactive training solutions that boost product knowledge, team confidence, and in-store results.
- Contribute to end-to-end store operations strategies, inclusive of technical requirement interpretation for field enablement, UAT performance testing, and enhancements contributing to the implementation of a brand-wide rollout of a new point-of-sale system.
- Responsible for contributing to executive-level leadership presentations consisting of concise, visually engaging, data-focused decks for various stakeholders, outlining problems, solutions, customer-client impact, opportunities, and actionable next steps.
- Write and execute field communication through internal platforms and applications that outlines ongoing initiative goals and expectations.
TAP District Sales Leader
Bath and Body Works
Cleveland, OH
04.2024 - 06.2024
- Developed and implemented strategies to improve customer service and profitability by leveraging data driven insights to optimize engagement and maximize impact.
- Synthesized data into actionable insights, focusing on a deep understanding of how it happened and why it matters.
- Evaluated multi-unit performance of individual stores within the district based on key metrics such as sales growth, profit margins, and employee turnover rate.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Oversaw all aspects of daily operations, ensuring seamless execution in alignment with brand objectives and best-in-class client experiences.
- Share business ideas and push perspectives to continue to grow the brand on a global scale.
Retail Store Manager
Bath and Body Works, Limited Brands
Middleburg Heights , OH
06.2013 - 03.2024
- Enhanced customer experiences through elevated selling strategies and employee performance to retain their business and loyalty.
- Connected with customers daily to understand their needs, provide assistance, and collect feedback to optimize operations.
- Spent one year in corporate, completing real estate activities, managing the execution of new store openings and remodels, collaborating on timelines, training, fixtures, and operational readiness.
- Coached and mentored over 80 employees by offering constructive feedback and taking an interest in long-term career growth to retain and attract quality personnel.
- Raised profits by setting ambitious sales goals for employees, encouraging product knowledge, and leveraging selling tools.
Education
High School Diploma -
Padua Franciscan High School
Parma, OH06.2013
Skills
- Motivated and Resourceful Forward Thinker
- Consumer-focused
- Adaptability and Creativity
- Proactive Insight Seeker
- Team Leadership and Development
- Customer Retention
- Customer Experience Enhancement
- Cross-Functional Collaboration
- Qualitative and Quantitative Analysis
- Blended Learning Solutions
- Retail and Product Training
- Cross-functional Collaboration
- Performance Needs Analysis
- Brand-consistent Messaging
- Project Management
- Strong Interpersonal and Presentation Skills
- Strong Organizational Skills and Time Management
- Critical Thinking and Problem Solving Skills
- Excellent Written and Verbal Skills
- Problem-solving Strength
Languages
French
Elementary
Certification
- Licensed Real Estate Agent with LoFaso Real Estate Services- Since 2022
- Leading Through Change Management-Course Completion 2025
Timeline
TAP Store Operations Specialist
Bath and Body Works
07.2024 - Current
TAP District Sales Leader
Bath and Body Works
04.2024 - 06.2024
Retail Store Manager
Bath and Body Works, Limited Brands
06.2013 - 03.2024
High School Diploma -
Padua Franciscan High School
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