Lauren Wynn
Lewis Center,OH
Summary
Motivated Senior International Logistics Specialist successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
International Operations Specialist
SEKO Worldwide
Columbus, OH
07.2023 - Current
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Negotiated with suppliers to secure more favorable terms, reducing costs without compromising on quality.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Processed customs declarations and maintained records of customs documents.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
International Freight Ops Coordinator
Caliber Global
Columbus, OH
07.2021 - 06.2023
- Manage and maintain communication regarding international and inbound shipments to meet inventory planning and customer/sales needs.
- Facilitate corporate relationships with outside freight carriers; such as selection, qualification, or performance evaluation.
- Assist in the preparation and approval of rate quotes or shipment costs for internal and external customers.
- Trained new hires to perform cross-training exercises with experienced workers.
- Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Secure ocean bookings with steam ship lines, and file documentation i.e. AES, Shipping Instructions, and Verified Gross Mass (VGM).
- Provided direction and guidance to internal teams in order to achieve targets.
Air Logistics Coordinator
Expolanka
Columbus, OH
03.2020 - 05.2021
- Manage and track shipments from origin to destination and communicate that information to both internal and external parties
- Manage approximately 150 emails daily
- Responsible for arranging in-bond trucking to facilities in Canada, and door shipments
- Provided quotes to Pricing Team, and clients for Airport to Door shipments within The United States.
- Headed major charter shipment projects
- Maintain and send Daily Service Report.
- Maintain and develop SOPs
- Manage and track EDI events
- Provide root cause analysis to carrier network issues, recommend and implement solutions
- Navigate through various systems and applications to maintain and extract data
- Proactive communication to mitigate risk and/or disruption
- Perform and maintain billing functions for assigned customers
Logistics Coordinator
Forward Air Solutions
Groveport, OH
12.2019 - 02.2020
- Track & Trace all load assignments to ensure accuracy and delivery of time-sensitive freight to maintain a Service Percentage of 90% or higher.
- Initiate "check calls" with TLS Fleet Drivers on all pick-ups and deliveries.
- Communicate with TLS Fleet Drivers to ensure that on-time service is provided for all customer shipments.
- Provide support to Fleet Managers and Customer Services Managers
- Closely monitor miles run while freight is in transit to ensure accurate delivery times and to notify customers of any potential delays.
- Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.
- Develop strong relationships with Independent Contractors.
- Respond to customers efficiently, thoroughly, and professionally.
- Manage customer and driver expectations to align with operational capabilities.
- Work cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues.
Logistics Coordinator
Mode Transportation
Dallas, TX
03.2019 - 10.2019
- Complete required day to day operational and administrative load management requirements, including but not limited to: order management, routing, pickup/delivery management, track and trace, problem resolution and "system housekeeping"
- Develop and maintain carrier relationships, conduct review meetings, and resolve outstanding issues
- Managed between 40-50 emails per day from customers, distribution centers, and carriers
- Develop working knowledge of Transportation Management System (Mercury Gate operating system)
- Preform other responsibilities and assigned
- Trained new hires on processing for dedicated fleets, and pipe routing
Logistics Coordinator
Mitsui Bussan Aerospace Co., Ltd
Irving, TX
10.2018 - 03.2019
- Administrate export and import transactions on commercial and/or defense article parts and aircraft business between the US company and Japan HQ
- Communicate daily with U.S. suppliers, Tokyo HQ, freight forwarders, to administer export/import coordination that includes the following; Purchase order/contract, sales contracts, supplier invoice verification, shipping instruction, shipment confirmation, checking AES filings after shipment in a timely manner, production of documentation for all transactions which results in required record keeping
- Invoice to Tokyo HQ and make payment and receipt settlements on export/ import invoices between the company and HQ and with U.S. suppliers, including related accounting date input to HQ accounting system
- Administer the headquarters data management system that bridges between the HQ and the company via date exchange of export/ import shipments, E/L and accounting information
- In the event any discrepancy is made due to mishandling and/or oversight of transactions, notify all individuals involved including senior managements and confer with them in order to find a proper solution to the problem. . 6. Place an order with U.S. Suppliers/ vendors if applicable
- In case of receipt of inquiries and questions for the HQ, contact U.S. suppliers to obtain the needed information and reply to the HQ
- Place an order with U.S. Suppliers/ vendors if applicable
- Cooperate on any other associated matters
- Some administrative tasks if necessary in terms of segregation of duty for internal control
Ocean Freight Agent
DHL Global Logistics
Dallas, TX
04.2018 - 09.2018
- Tracked shipments and trucks out on deliveries
- Redirected shipments en route in response to customer requests
- Enforced on-time shipment of products to create exceptional customer experiences
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 20%
Senior Logistics Coordinator/Supply Chain Analyst
MOL (America) Inc Export Services
Atlanta, GA
08.2015 - 03.2018
- Create and maintain reports to assess vessel optimization in regards to plug availability, and container/equipment allocation for continuous improvement of forecasting space for Reefer and Hazmat Export Bookings
- Managed approximately 30 emails, and calls per day from customers, ports/rail roads, and truckers
- Worked with export control process, ITAR, HTS, and US Import compliance
- Navigate all MOL service contracts, Tariffs, and regulatory documents (CFR) to include MOL proprietary pricing system (MPS)
- Interact frequently with other departments internally to ensure seamless customer experience; to include offshore communication with Panama, India, Asian, Latin, and European teams
- Provide consistent and timely communication to all customers pertaining to all aspects of ocean and land freight movements
- Proper handling of specialized shipments to include cross border shipments, freight moving in and out of Free Trade Zones
- Researched and determined the appropriate ECCN for all export materials equipment and services Ensured Department of Transportation and U.S
- Customs regulations were followed
Education
Associate of Science - Business of Administration
University of Cincinnati
Cincinnati, OHITAR & EAR Regulations
Export Compliance Training Institute
11.2018
Skills
- Global logistics
- Reading Comprehension
- Information Security
- Process Implementation
- Operational efficiency
- Shipping documentation
- Spreadsheet tracking
- MIcrosoft Office
- Cargo Wise
- Mercury Gate
- GT Nexus
- Deadline and scheduling management
- Excellent sense of direction
- Adaptable and Resourceful
- Deadline-driven
- Knowledge of state roads and highways
- Computer-savvy
- Supply chain and resource managing
- Proactive
- Strategic Thinker
- Great interpersonal skills
- Motivated
- Document Review
- Leadership Techniques
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
International Operations Specialist
SEKO Worldwide
07.2023 - Current
International Freight Ops Coordinator
Caliber Global
07.2021 - 06.2023
Air Logistics Coordinator
Expolanka
03.2020 - 05.2021
Logistics Coordinator
Forward Air Solutions
12.2019 - 02.2020
Logistics Coordinator
Mode Transportation
03.2019 - 10.2019
Logistics Coordinator
Mitsui Bussan Aerospace Co., Ltd
10.2018 - 03.2019
Ocean Freight Agent
DHL Global Logistics
04.2018 - 09.2018
Senior Logistics Coordinator/Supply Chain Analyst
MOL (America) Inc Export Services
08.2015 - 03.2018
Associate of Science - Business of Administration
University of Cincinnati
ITAR & EAR Regulations
Export Compliance Training Institute