Julianna Castellanos
Phoenix,AZ
Summary
Knowledgeable Administrative Assistant with strong background in operations management within the aviation and healthcare industries. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem solving to achieve operational goals. Seeking career in administration by leveraging strong organizational and communication skills to broaden operational experience and support administrative functions.
Overview
5
5
years of professional experience
Work History
International Operations Specialist
Medaire
Phoenix, AZ
08.2024 - Current
- Manages emails and general correspondence, organizes and maintains records of clients.
- Supports high touch clients requesting medical and travel assistance, ensuring each case is handled with precision and care.
- Delivers swift and accurate resolutions to medical and logistical requests originating from clients and subscribers globally.
- Researches and coordinates medical evaluations, urgent care visits, and hospital referrals based on clinical guidance and scheduling requirements.
- Manages multiple active cases simultaneously while prioritizing urgent situations, maintaining accurate documentation, and ensuring seamless service delivery.
- Maintains a good understanding of commercial, business aviation, and maritime clientele.
- Has strong communication skills and sound judgement with the ability to work independently.
Activities Assistant
Desert Peak Care Center
South Mountain, AZ
03.2024 - 06.2024
- Facilitated daily activities and special events for residents of Desert Peak Care Center alongside the Program Director.
- Created activities that enriched residents’ daily lifestyle with physical and cognitive exercise as well as group socialization.
- Tracked attendance of residents, charted and evaluated their behavior, and encouraged them to participate in creative activities.
- Interacted with residents and their visitors to ensure activity needs were met.
- Assisted in development of a monthly calendar that provided activities such as arts and crafts, movie afternoons, bingo, karaoke, and themed barbecues.
- Constantly sought to improve socialization approaches.
Customer Services Associate
Wells Fargo
North Phoenix, AZ
10.2023 - 01.2024
- Answered incoming calls from Wells Fargo customers and assessed concerns, researched account information, and made correct adjustments to credit card accounts.
- Updated customer payment methods and processed credit card billing information.
- Informed customers of account status and transferred them to correct department line when additional assistance was required.
- Engaged with the team members daily and attended frequent meetings to go over updated processes, office changes, and company highlights.
- Adhered to Wells Fargo policies and procedures and performed duties with 100% accuracy.
Media Services Advisor
IntouchCX
Mesa, AZ
07.2023 - 10.2023
- Answered incoming calls from customers. Analyzed concerns and worked to troubleshoot basic technology and billing errors.
- Performed routine troubleshooting techniques such as confirming device software was up to date, charged, and connected to wifi.
- Helped customers make payment method changes, informed them of existing bad credits and how to resolve them, and explained current account status.
- Took notes of each call and organized them to correct category/ outcome for further review from the quality assurance team.
Data Entry Specialist
Centene Corporation
Phoenix, AZ
04.2021 - 07.2022
- Performed data entry. Acquired fax from medical providers and evaluated data to build equipment and medical service requests.
- Investigated authorization and insurance requirements needed to build medical requests. Utilized electronic resources and former prior authorization information to ensure accuracy.
- Selected relevant information from a variety of sources to create requests with zero errors.
- Confirmed accurate request documentation and completeness. Resolved inconsistencies before submitting a request to a team of nurses.
Education
Bachelor of Science Degree - English
Portland State University
06-2022
Skills
- Planning and schedule coordination across multiple cases
- Customer relationship and project management
- Proficient with spreadsheets, scheduling tools, and ability to learn new software quickly
- Cross functional collaboration with doctors, nurses, pilots, flight attendants, and medical facilities
- Research, scheduling, and logistics coordination
- Risk assessment and escalation
Coursework and Interests
Frameworks for Technical Writing, Probability & Statistics, Graphic Design, Grant Writing for Environmental Defense
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
International Operations Specialist
Medaire
08.2024 - Current
Activities Assistant
Desert Peak Care Center
03.2024 - 06.2024
Customer Services Associate
Wells Fargo
10.2023 - 01.2024
Media Services Advisor
IntouchCX
07.2023 - 10.2023
Data Entry Specialist
Centene Corporation
04.2021 - 07.2022
Bachelor of Science Degree - English
Portland State University