Megan Dana
Canal Winchester,OH
Summary
Healthcare Administration and Operations Professional with a proven record in identifying and securing business development opportunities while executing strategic plans for process improvement. Successfully managed complex projects from conception to completion, consistently meeting deadlines. Expertise in developing standard operating procedures and implementing best practices that enhance operational quality and delivery times. Strong collaboration skills foster cross-functional teamwork, driving profitability, productivity, and efficiency across operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Director, Client Services
OPTUM
Columbus, USA
03.2023 - Current
- Responsible for the overall success of the market’s network of contracted provider groups
- Analyze provider group pool performance to determine areas of focus or improvement opportunities, to include performing complex analysis of financial statements and other metric-related report to forecast and plan resource and business plan requirements
- Develops strategies and create action plans that align provider pools and groups with company initiatives, goals (revenue and expense) and quality outcomes
- Spearheading enhancement in account escalation workflows
- Champion Salesforce updates and efficiency with expanded dashboard usage
- Improvement of all KPI’s within year 1
Sr. Director, Practice Operations
AMSURG
Columbus, USA
06.2021 - 02.2023
- Improve efficiency and productivity by creating updated operational policies and procedures
- Ensure smooth workflow while managing and implementing operational best practices, including processes from front to back office
- Establish annual practice level budgets based on knowledge of practice's operations, volume as well as manage care contracts and other critical factors affecting practice's financial performance
- Serve as a trusted partner for physicians and lead practice level strategic and business planning processes
- Drove business growth by integrating four new care sites within 12 months
- Maximized practice volume by 18% in 9 months through strategic planning and execution
- Developed operations roadmaps for startup division in collaboration with talented team members
Director of Operations
Ohio Gastroenterology Group
Columbus, USA
02.2015 - 06.2021
- Maintained positive culture as well as accomplished company goals by directing team of 15 direct reports and 180 indirect reports
- Evaluated quality reporting data by leading meaningful use/MIPS tracking and reporting
- Devised and executed effective strategies to reach financial forecast and operational goals via utilization of business expertise
- Attained in-depth knowledge in multiple platforms, involving Microsoft Project, Microsoft Azure, Microsoft 365, eClinicalWorks, gMed, Athena, and OMS Support
- Maintained accuracy by generating 270 indirect reports
- Headed all facets of building three Ambulatory Surgery Centers as well as led two IT integrations
- Boosted team performance and achieved company objectives by establishing cross-functional goals
- Enhanced quality of company leadership and increased employee retention, while creating strategic initiatives
- Increased operational efficiency by overseeing routine tasks, such as purchases, physician scheduling, risk management, compliance, facility management, HMIT, histology service center, scheduling call center, and physician relations
- Spearheaded multiple projects and workflows, such as:
- Led construction of five locations, including clinics, ambulatory surgery centers, and call centers
- Oversaw multiple software rollouts for new facilities and EMR transitions for five locations
- Directed Cloud transition for six locations
Human Resources Manager
Ohio Gastroenterology Group
Columbus, USA
01.2013 - 01.2015
Human Resource Generalist
UNICON International Inc.
Columbus, USA
01.2008 - 01.2013
Education
Master of Business Administration -
Franklin University
Columbus, OHBachelor of Business Administration -
Franklin University
Columbus, OHSkills
- Business Growth Strategy
- Strategic Business Planning
- Revenue Growth Strategies
- Strategic Planning
- Financial Budgeting
- Process Flow Design
- Risk Evaluation
- Healthcare Operations Management
- Project Coordination
- Contract Negotiation Expertise
- Stakeholder Collaboration
- Team Development
- Fiscal oversight
- Key relationship management
- Analytical thinking
- Human resources management
Diversity Inclusion
- Leading Your Org on a Journey of Allyship
- Diversity Inclusion and Belonging
- Confronting Bias: Thriving Across Our Differences
Certification
- Certified Medical Practice Executive, CMPE
- Certified Microsoft Career Essentials in Project Management
Education Programs
- Financial Management Certificate Program: Revenue Cycle Management
- Financial Management Certificate Program: Accounts Payable, Payroll and Cash Flow Management
- Financial Management Certificate Program: Financial Reporting and Budgeting
- PMP Exam Prep Course
- PMP Certification Training Course
- Six Sigma Foundations
- Atlassian Agile Project Management Professional Certification
- Career Essentials in Project Management Certification by Microsoft and LinkedIn
Timeline
Associate Director, Client Services
OPTUM
03.2023 - Current
Sr. Director, Practice Operations
AMSURG
06.2021 - 02.2023
Director of Operations
Ohio Gastroenterology Group
02.2015 - 06.2021
Human Resources Manager
Ohio Gastroenterology Group
01.2013 - 01.2015
Human Resource Generalist
UNICON International Inc.
01.2008 - 01.2013
Master of Business Administration -
Franklin University
Bachelor of Business Administration -
Franklin University