MEGAN DAVIS

• Epic support for providers and clinical staff
• Provide technical support and troubleshooting assistance for clinical users
• Assisted in the implementation of new applications, upgrades and patches within a clinical setting.
• Provided technical support and troubleshooting assistance for clinical users having difficulty with electronic health record systems.
• Monitored user feedback and reported any issues or concerns regarding application performance to IT staff members.
• Provided guidance on how best to utilize available features within the EHR system.
• Performed user acceptance testing of clinical applications to ensure accuracy and functionality.
• Conducted on-site training sessions for clinicians on the use of EHR systems.
• Tested software updates prior to deployment.
• Go-live support during critical activation period for smooth implementation.
• Compile and submit EMR build requests for smartforms, flowsheets.
• Participated in meetings with stakeholders to discuss implementation plans for new systems or upgrades to existing ones.
• Work with clinical staff and managers and educate on how to run reports.
• Help assist with the development of clinical workflows.

• Service industry position in busy resort town restaurant/bar
• On-boarding new wait staff and bartenders
• Evaluated competence of skills and provided mentorship and to gain and maintain competencies.
• Assisted in seating guests at tables or booths.
• Communicated daily specials to customers.
• Prepared checks accurately and processed payments promptly.
• Enforced safety guidelines for employees and patrons of the restaurant.
• Provided excellent customer service by addressing any complaints or concerns promptly.

• Coordinate care of emergency department patients for a 10 bed ER
• Manage incoming and outgoing calls and physician consultations
• Coordinate with ancillary departments for patient care and testing
• Chart audits and report writing for leadership staff
• Coordination of physician worked hours and on call schedule maintenance
• ERM management for department
• Oversee office equipment maintenance and ordering of supplies.
• Experience and lead person for the following applications in the ED for Central Logic, myStLukes - ASAP, ERM, TASS, Lawson and Idaho Sexual Assault Kit Tracking System.
• Answered incoming calls and routed them to the appropriate departments or staff members.

Organized patient records, charts, and other documents in an orderly manner.

• Assisted with scheduling appointments for patients and doctors.
• Maintained inventory of medical supplies and equipment in health unit.
• Provided administrative support to nursing staff as needed.
• Processed paperwork related to hospital admissions, discharges, and transfers.
• Assisted with orienting new employees to departmental procedures.
• Received requests for medical records from outside agencies or individuals.
• Transcribed physicians' orders to aid in medical care and minimize medical errors.
• Backed up floor staff by keeping patients' rooms clean and orderly.
• Communicated with patients with compassion while keeping medical information private.

• Registered patients for the hospital
• Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
• Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
• Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
• Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Verified demographics and insurance information to register patients in computer system.
• Called insurance companies and verified patient coverage.
• Explained various admission forms and policies, acquiring signatures for consent.