Megan Davis
Westwego
Summary
Reliable and organized professional with experience in customer service, resident engagement, and daily operations within a healthcare environment. Skilled in communication, problem-solving, multitasking, and providing compassionate support to diverse populations. Strong team player with the ability to adapt quickly and maintain professionalism in fast-paced settings.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Activities Director
St. Margaret’s Daughters Home
New Orleans
02.2025 - Current
- Plan, organize, and lead daily activities to support resident engagement and well-being.
- Communicate with residents, families, and staff to ensure needs and concerns are addressed.
- Maintain schedules, documentation, and participation records.
- Adapt activities to accommodate varying physical and cognitive abilities.
- Support a positive, respectful environment for residents and visitors.
- Coordinated community events to foster social interaction among residents and families.
- Trained and supervised volunteers in facilitating recreational programs for residents.
- Implemented safety protocols during activities to ensure resident well-being and comfort.
- Coordinated musical guests, movies and other types of resident entertainment.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
- Conducted assessments to evaluate resident preferences for leisure time pursuits.
- Upheld positive quality of life standards for residents of all ability levels.
- Kept activities spaces organized, clean and tidy.
- Led engaging individual and group activities to promote resident involvement.
- Used one-on-one meetings and small groups to engage residents in facility life.
Certified Trainer
Raising Cane’s Chicken Fingers
New Orleans
03.2021 - 01.2025
- Provided fast, friendly service in a high-volume environment.
- Assisted customers with orders, questions, and concerns.
- Handled cash and card transactions accurately.
- Maintained cleanliness and food safety standards.
- Worked collaboratively with team members to ensure smooth daily operations.
- Monitoring trainee progress and providing constructive feedback regularly.
- Provided one-on-one coaching sessions to help individuals improve their skills.
Cashier
Buck’s Sno-Wiz
Westwego
09.2018 - 08.2020
- Processed customer orders efficiently at a busy snow cone stand.
- Maintained cleanliness and organization of the serving area and equipment.
- Provided friendly customer service to enhance the guest experience.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth operations during shifts.
- Followed health and safety guidelines to maintain food safety standards.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Academy of Our Lady
Marrero, LA 08.2017 - 05.2022
Skills
- Customer Service & Communication
- Time Management & Organization
- Team Collaboration
- Problem Solving
- Record Keeping & Documentation
- Event & Activity Coordination
- Multitasking in Fast-Paced Environments
- Confidentiality & Professionalism
- Safety protocols
Certification
- CPR Certification: April 2025-April 2027
- Certified Activities Director: September 2025-September 2027
Timeline
Activities Director
St. Margaret’s Daughters Home
02.2025 - Current
Certified Trainer
Raising Cane’s Chicken Fingers
03.2021 - 01.2025
Cashier
Buck’s Sno-Wiz
09.2018 - 08.2020
Academy of Our Lady
08.2017 - 05.2022