Kathleen Malone
Spotswood,NJ
Summary
Reliable and customer-focused professional with experience in customer service, communication, organization, and fast-paced work environments. Strong team player with a positive attitude, excellent people skills, and a reputation for dependability and professionalism. Eager to contribute to the high standards and customer experience at Costco.
Qualified customer service and stocker with solid background in various hands-on roles. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments.
Experienced with diverse manual tasks ensuring operational efficiency. Utilizes effective teamwork and problem-solving skills to maintain productivity. Knowledge of safety protocols and best practices, contributing to reliable and secure work setting.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Activities Director
Springpoint Senior Living (Village Point)
Monroe Township NJ
01.2014 - Current
- Coordinated recreational activities and events for residents, enhancing community engagement.
- Assisted in implementing individualized activity plans tailored to resident preferences.
- Supported staff in organizing schedules and logistics for group outings and events.
- Fostered a positive environment by encouraging resident participation in daily activities.
Conceirge
Springpoint Senior Living (Stonebridge)
Montgomery Township
01.2011 - 01.2012
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Customer Service Representative
MCMaster Carr Supply Company
Dayton NJ
01.1994 - 02.2001
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Processed orders and managed inventory using internal ERP systems to maintain accurate stock levels.
- Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
- Trained new staff on customer service protocols and company policies, fostering a knowledgeable team environment.
- Provided exceptional customer support through phone and email communication.
- Resolved product inquiries and order issues efficiently, ensuring customer satisfaction.
- Assisted in training new representatives on company policies and procedures.
- Utilized inventory management systems to track product availability and orders.
- Assisted Receiving department when needed
Front Desk Receptionist
Asea Brown Boveri
North Brunswick, NJ
01.1990 - 01.1993
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling for executives, optimizing daily calendars and meeting logistics.
- Trained new staff on customer service protocols, enhancing team productivity and service quality.
- Developed and maintained filing systems for client documents, improving access to information.
Education
High School Diploma -
Keyport High School
Keyport, NJ06-1985
Skills
- Customer service excellence
- teamwork
- Fast-paced work
- cashier/front-end work
- Adaptability and flexibility
- Professionalism
- Attention to detail
- Problem-solving
- reliability
- stocking and warehouse work
- communication
- Restocking skills
- Supply management
- Verbal and written communication
- Quality control
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- cash handling
- inventory support
- stocking and organization
- product knowledge
- Membership support
Accomplishments
- Recognized for strong customer service and positive interactions with customers
- successfully managed multiple responsibilities in fast-paced environments while maintaining professionalism and accuracy
- Built strong relationships with customers, residents, families, and coworkers through communication and team work.
- Demonstrated reliability through excellent attendance, punctuality, and willingness to assist where needed.
- Handled high-volume customer service interactions while maintaining patience,organization, and efficiency.
Certification
ADC Certified
DCP Certified (Dementia Certified Practicioner)
Timeline
Activities Director
Springpoint Senior Living (Village Point)
01.2014 - Current
Conceirge
Springpoint Senior Living (Stonebridge)
01.2011 - 01.2012
Customer Service Representative
MCMaster Carr Supply Company
01.1994 - 02.2001
Front Desk Receptionist
Asea Brown Boveri
01.1990 - 01.1993
High School Diploma -
Keyport High School
Work History
01-2022
ADC Certified an DCP Certified
Certified Activity Director with specialized training in program development, regulatory development, regulatory compliance, and resident centered care.
Dementia Care Practitioner certification with a focus on behavior management,engagement strategies, and creating meaningful activities for residents with cognitive impairment.