Megan Dedvukaj
Orion,MI
Summary
Detail-oriented and solutions-driven professional with a strong background in dispatch coordination and customer service. I'm excited to leverage my expertise in ticket placement, scheduling coordination, and effective communication in a dispatch or coordinator role, as I believe these skills will make a significant contribution to your team. Committed to improving operational efficiency, ensuring on-time deliveries, and providing exceptional service while thriving in fast-paced, high-demand environments.
Overview
5
5
years of professional experience
Work History
Dispatch Coordinator
Cornelius Systems
10.2023 - Current
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed and implemented process enhancements to drive continuous program improvement.
- Responded to high volume of phone and email requests to provide ticket information.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized dispatch software (E-Automate) to enter customer orders and receipts.
- Assisted in resolving customer complaints and grievances.
Regional General Manager
Dortch Enterprises
08.2022 - 10.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Underwriter
United Wholesale Mortgage
10.2019 - 08.2022
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Monitored pipelines to track and log status of loans.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
- Reviewed appraisals and title documents to verify accuracy and completeness.
Education
High School Diploma -
Waterford Mott High School
Waterford, MI06-2008
Skills
- Dispatch Coordination
- Customer Service & Communication
- Problem Solving and Conflict Resolution
- Data Entry & Record Keeping
- Time Management & Prioritization
- Multi-tasking in High-pressure Environments
- Familiarity with Dispatch Software (E-Automate)
- Team Collaboration
- Adaptability
- Attention to Detail
Timeline
Dispatch Coordinator
Cornelius Systems
10.2023 - Current
Regional General Manager
Dortch Enterprises
08.2022 - 10.2023
Senior Underwriter
United Wholesale Mortgage
10.2019 - 08.2022
High School Diploma -
Waterford Mott High School
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