Megan Dekov
St Louis,MO
Summary
Administrative operations and client relations specialist with 10+ years of experience handling sensitive data, coordinating customer communications, and processing payment and invoice transactions. Skilled in data entry, scheduling, logistics support, and accounting support for reliable recordkeeping. Known for attention to detail, strong follow-through, and efficient multitasking.
Overview
20
20
years of professional experience
Work History
Licensed Esthetician / Client Relations
J3 Studio
St. Louis, MO
01.2019 - Current
- Managed scheduling operations across bookings, confirmations, cancellations, rescheduling, and client communication to support efficient service flow.
- Coordinated calls, emails, payment processing, confidential client records, and front-office operations to maintain organized daily support.
- Handled schedule adjustments and client concerns with professional communication and consistent follow-up.
- Directed supply ordering process to maintain inventory levels for daily business needs.
- Administered Square payment transactions and Google Workspace tools for communication, scheduling, and administrative support.
- Set up patient rooms and sterilized equipment to support safe client services.
- Delivered exceptional customer service to strengthen client satisfaction.
- Maintained professional vendor partnerships through timely supply orders.
- Applied safety standards during all procedures to support compliant service delivery.
- Managed multi-line phone coverage, returned client calls, and booked appointments.
- Maintained spa cleanliness and presentation to support client experience.
- Tailored styles, services, and products to individual client needs and satisfaction goals.
Client Relations / Accounting Support
Flat World Supply Chain
St. Charles, MO
01.2009 - 01.2013
- Managed client communication and operational support across 10+ multi-million-dollar accounts, maintaining timely follow-up and strong relationship management.
- Processed invoices, monitored payment activity, and supported accounts receivable and accounts payable functions with accurate recordkeeping.
- Maintained shipment cost and client records with high accuracy and strong attention to detail.
- Streamlined communication across clients, carriers, warehouses, buyers, and internal teams to resolve issues and maintain workflow.
- Maintained confidentiality of financial and client information while meeting multiple deadlines.
- Resolved customer concerns promptly to support excellent service delivery.
- Handled routine duties with accuracy and efficiency.
- Contributed ideas that strengthened team performance and improved outcomes.
- Collaborated with diverse coworkers to achieve goals and address product and service issues.
Client Relations /Account Data Entry Clerk
TPS Logistics
Statesville, North Carolina
01.2007 - 01.2009
- Managed customer service and client communication to support accurate shipment and cost data entry.
- Kept records accurate to strengthen day-to-day logistics workflows and carrier coordination.
- Handled client requests promptly, organized details, and tracked follow-up to support fast-paced service delivery.
- Reviewed management reports from computerized accounting system to assist oversight and planning decisions.
- Maintained billing information for freight accounts and service transactions.
- Entered shipment records into TPS logistics systems using accurate account coding.
- Verified data entry accuracy by cross-checking source documents against entered records.
- Addressed client account inquiries promptly and professionally.
- Preserved confidentiality for sensitive client information at all times.
Education
Esthetics License - Esthetics
The Salon Professional Academy
St. Charles, MO09-2018
High School Diploma -
Marion High School
Marion, IL05-2012
Skills
- Appointment scheduling
- Client communication
- Client records
- Payment processing
- Client billing
- Transaction management
- Financial reporting
- Supply management
- Google Workspace
- Microsoft Excel
- Time management
- Professional communication
Timeline
Licensed Esthetician / Client Relations
J3 Studio
01.2019 - Current
Client Relations / Accounting Support
Flat World Supply Chain
01.2009 - 01.2013
Client Relations /Account Data Entry Clerk
TPS Logistics
01.2007 - 01.2009
Esthetics License - Esthetics
The Salon Professional Academy
High School Diploma -
Marion High School