Megan Desotell
Glendale,AZ
Summary
Previous CNA at Banner Thunderbird Medical Center, adept in patient care and vital signs monitoring, showcases a blend of compassionate communication and technical proficiency. Elevated patient satisfaction through dedicated support and efficient healthcare delivery. Certified in CPR/AED, my background underscores a commitment to healthcare excellence and empathetic patient interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cna/pca
Abrazo Arrowhead Hospital
09.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 20+ residents under long-term care.
Assistant Front End Manager
Fry's Food Stores
12.2012 - 04.2022
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained accurate records of sales and financial transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
CNA
Banner Thunderbird Medical Center
09.2009 - 03.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 20+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
Education
No Degree - Medical Billing And Coding
UEI College
Phoenix, AZ10.2024
High School Diploma -
Apollo High School
Glendale, AZ05.2003
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
- Complex Problem-Solving
- Reliable team player
- Recording vital signs
- Safety Precautions
- HIPAA Compliance
- Collecting vital signs
- Bedside manner
- Compassionate
- Patient Lifting
- End of life care
- Patient-focused care
- Electronic Charting
- Compassionate caregiver
- Direct Patient Care
- Medical terminology knowledge
- Mobility Assistance
- Supporting personal needs
- Ambulation Assistance
- Documenting behaviors
- Responding to emergencies
- Inpatient Care
- Maintaining privacy
- Patient Assessments
- Healthcare ethics
- Specimen Collection
- Transporting patients
- Valid AZ driver's license
- Reliable transportation
- Conducting intakes
- Medical office administration
- CNA Certification
- CPR Certification
- Vital signs
- Time Management
- Certified Nursing Assistant (CNA)
- Activities of Daily Living ADL Support
- Attention to Detail
- CPR/AED
- Catheter Care
- Certified in CPR/AED
- Patient Positioning
- Patient Observation
- First Aid Certification
- Medical Terminology
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
Timeline
Cna/pca
Abrazo Arrowhead Hospital
09.2022 - Current
Assistant Front End Manager
Fry's Food Stores
12.2012 - 04.2022
CNA
Banner Thunderbird Medical Center
09.2009 - 03.2011
No Degree - Medical Billing And Coding
UEI College
High School Diploma -
Apollo High School