Megan Dever
Cleveland,Ohio
Summary
Upbeat, attentive worker with background in various work positions. Demonstrated ability to engage positively during challenging customer interactions in retail-based settings.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Family Advocate
The Centers - Clifton Early Learning
Cleveland, Ohio
06.2024 - 08.2026
- Assisted families in applying for childcare vouchers, SNAP, and Medicaid; served as authorized representative to overcome language barriers
- Referred families to appropriate resources to address specific needs
- Completed enrollments and collected necessary documents from clients to facilitate timely start dates
- Substituted for preschool teachers in classrooms during staffing shortages for preschool teachers when needed due to staffing issues
Shift Supervisor
Potbelly
Cleveland, Ohio
03.2023 - 08.2023
- Managed shift operations, including stocking, food prep, opening, and closing, to ensure compliance with corporate financial requirements
- Engaged with customers to alleviate concerns and fulfill their needs with quality service and products
- Supervised Potbelly sandwich shop crew during rushes and shift changes.
- Trained team members on food prep, service standards, and restaurant routines.
- Monitored cash handling, register closings, and drawer accuracy.
Contractor and Print Shop Assistant
Five Studios
Cleveland, Ohio
07.2022 - 11.2022
- Organized and arranged space for Ingenuityfest according to employer's vision
- Sorted and organized supplies for craft workshop to ensure readiness for event
- Cleaned, sorted and organized supplies for upcoming craft workshop
- Tracked labor hours and physical output for accurate invoicing of small business
Gallery Attendant
The Galleries at CSU
Cleveland, Ohio
06.2019 - 03.2020
- Managed front desk operations during gallery hours
- Engaged with guests and provided appropriate information as needed
- Monitored gallery exhibition spaces for visitor safety and artwork protection at CSU.
- Welcomed guests and provided directions through campus gallery exhibitions.
- Opened and closed exhibition rooms following gallery procedures and security checks.
Retail Sales Associate
Avon cosmetics
North Olmsted, Ohio
06.2017 - 10.2018
- Maintained comprehensive knowledge of store products, promotions, and discounts to assist customers effectively
- Managed transactions and inventory while organizing and stocking displays to ensure an appealing shopping environment
- Assisted Avon cosmetics customers with product selection and beauty consultations.
- Demonstrated Avon makeup and skincare products using brand standards.
- Processed customer purchases through point of sale system.
Education
First Aid Training
The Centers For Families And Children
06.2024 - 07.2024
Bachelor of Arts - Studio Art
Cleveland State University
09.2016 - 12.2021
Some College (No Degree) - Head Start Family Engagement Track 30
Southern University And A&M College
Baton Rouge, LASkills
- Resource Coordination
- Customer engagement
- Problem solving
- Time Management
- Empathy in Advocacy
- Patience
- Patience
Timeline
Family Advocate
The Centers - Clifton Early Learning
06.2024 - 08.2026
First Aid Training
The Centers For Families And Children
06.2024 - 07.2024
Shift Supervisor
Potbelly
03.2023 - 08.2023
Contractor and Print Shop Assistant
Five Studios
07.2022 - 11.2022
Gallery Attendant
The Galleries at CSU
06.2019 - 03.2020
Retail Sales Associate
Avon cosmetics
06.2017 - 10.2018
Bachelor of Arts - Studio Art
Cleveland State University
09.2016 - 12.2021
Some College (No Degree) - Head Start Family Engagement Track 30
Southern University And A&M College