Megan Diaz
Providence,RI
Summary
Results-driven Process Assistant with strong capability in enhancing productivity and streamlining workflow processes. Specialize in process optimization, quality control, and data analysis to support efficient operations. Excel in communication, problem-solving, and teamwork, leveraging these skills to foster collaboration and improve process outcomes.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon ORH5
Uxbridge , MA
09.2024 - Current
- Assisted in the development of efficient and effective process protocols.
- Monitored process performance to ensure compliance with established standards.
- Identified areas for improvement and recommended solutions to optimize processes.
- Provided support to team members in resolving process-related issues.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Identified potential risks associated with proposed changes or implementations of processes.
- Monitored Time on Task (TOT) and idle times.
- Monitored logistics to guarantee on-schedule departures.
Process Assistant OB Dock
Amazon TTN2
Cranbury, NJ
01.2021 - Current
- Package sorter, Picker on OP and reach, TDR cert., and Dock PG/ Ship Clerk, Problem Solve, Pick PG
- Learning Ambassador, Amazon Safety Associate, Process Assistant
- Have sorted packages, chased down CPT's, loaded and strapped trucks, ensured trucks departed on time with customers’ orders
- Opened trucks for packages to be loaded, assisted management in making sure other associates were on task
- Used multiple computer programs for dock ship clerk
- Staffed dock and pick for the start of shift, made sure packages were picked for CPT's
- Ensured proper head count throughout shift
- Managed pickers work throughout shift
- In charge of transloads, Trained new AA's on dock, slam, ship clerk, and pallet building
- Ran Pick, engagement of AA’s for TOT, pick shorts, Failed moves
Community support staff/ Community Support Manager
Community Options Inc.
Princeton, NJ
- Accountable for all staff development, training and scheduling, budgeting, and supply ordering for house and office
- Conducted quarterly and annual reviews of Medical, Fiscal and Staff training
- Handled all medical appointments for clients, attended and held monthly meetings for staff and other managers
- Administered medications on a daily basis, discontinued and added new medications
- Maintained house Vehicle to ensure clients' safety
- Assisted state guardians and DDD case managers in ensuring the health and safety of the clients
Customer Service Receptionist / Night Auditor
Holiday Inn
Toms River, NJ
- Processed guest payments for room charges, food and beverage charges, and phone charges
- Recommended top dining and entertainment options for guests in the Toms River/ Ocean County area
- Balanced all rebated and other miscellaneous charges
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette
- Maximized occupancy rates by calling other hotels in the area to see what they were charging for the night and how many other rooms that they had left
- Processed credit card transactions during the checkout process
- Greeted all guests in a courteous and professional manner
Education
GED -
Vineland Adult Night School
Vineland, NJ, USACertification - Medical Billing and coding
T.H.E. Technologies
Toms River, NJ, USASkills
- Excellent verbal communication
- Computer literate
- Fast learning
- Scheduling
- Perform well in high demand
- Fast-paced environment
- Performance monitoring
- Knowledge management
- Schedule coordination
- Process flows
- Medication administration
- Coordination skills
- Training staff
- Clean driving record
- Problem resolving
- Shipping logistics
- Working Well Huddles
Career Overview
Energetic, motivated Group Home Manager who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Dedicated to delivering the highest quality service to every client. Reliable and conscientious.
Timeline
Process Assistant
Amazon ORH5
09.2024 - Current
Process Assistant OB Dock
Amazon TTN2
01.2021 - Current
Community support staff/ Community Support Manager
Community Options Inc.
Customer Service Receptionist / Night Auditor
Holiday Inn
GED -
Vineland Adult Night School
Certification - Medical Billing and coding
T.H.E. Technologies
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