Megan Donaldson

• Researched and resolved billing discrepancies to enable accurate billing.
• Reduced errors in financial records by conducting regular audits of billed accounts
• Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Optimized payment collection times by implementing effective follow-up strategies with clients.
• Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
• Increased revenue retention by 45% by setting up follow-up system for outstanding payments.
• Applied subsidy and district funding payments on weekly basis.
• Handled account payments and provided information regarding outstanding balances.

• Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
• Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
• Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
• Enhanced data accuracy by meticulously inputting and validating information from the alterations, repair and maintenance sections of Amazon's parking lot leases.
• Entered verified lease information into Excel, Quip and Sequentra

• Adapted to remote work since mid-March 2020, ensuring seamless operation and continuity of administrative support services for the team
• Vendor Management Specialist: Contacted vendors from account statements to request copies of invoices, reports and to dispute any billing errors
• Tracked 40-50 flooring orders weekly, kept managers informed of developments, provided help with damages and claims to insure a smooth process.

• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Maintained efficient office operations by handling errands and administrative functions.
• Streamlined report preparation process by gathering all necessary documentation for property inspections ahead of time.
• Increased efficiency by managing appointments, schedules, and communication between appraisers, AMCs, lenders and stakeholders.
• Contributed to successful client relationships through providing timely updates on appraisal progress and addressing concerns promptly.
• Supported senior appraiser in completing complex assignments by conducting thorough research on market trends and zoning regulations.
• Expedited completion of projects by assisting with fieldwork, including measuring structures and photographing properties as needed.
• Assisted in minimizing discrepancies in valuation reports by cross-checking values against public records such as GIS, MLS data, and previous appraisals.
• Data entry using Alamode Total for appraisers, used Drop Box and Google Drive to save client files, combed through real estate purchase contracts to validate correct sales price and concessions for reports

Transitioned property management from Greystar to FPI in Feb 2016, maintaining seamless operations and tenant satisfaction.

• Distributed and followed up on tenant renewal notices.
• Resolved conflicts between tenants regarding noise, and parking.
• Invited prospects to fill out application upon completion of property tour.
• Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
• Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
• Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Verified tenant incomes, background checks and other tax credit information before accepting lease applications.
• Processed memo ledger in Google Docs, entered payments into Real Page-OneSite

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Main liaison for multiple high priority accounts (Apple, Dealer Tire, Comp Specials) on behalf of OnTrac, provided follow up with vendors when necessary
• Trained additional personnel to complete driver checkout, answer service requests, update incorrect shipping labels, handle damaged and misrouted packages