Megan DuRocher
waiter
Naples,FL
Summary
Experienced hospitality professional with a strong drive to excel in fast-paced environments. Demonstrates consistent delivery of exceptional customer service and satisfaction. Collaborative team player adept at adapting to evolving needs. Skilled in multitasking, efficiently handling customer inquiries, and maintaining a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Bubba's 33
05.2024 - 08.2024
- Take orders and run food, greet people make them feel welcome, roll silverware
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Naples Tiki Bar and Grill
03.2024 - 05.2024
- Take orders and run food, greet people make them feel welcome, roll silverware, make drinks
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host/ Busser
Roma Italian Bistro
08.2023 - 03.2024
- Clean and bus tables, greet people and take them to their table, stay busy with side work
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Crew Trainer
McDonald's
05.2020 - 07.2023
- Train new employees for all positions (cashier, cooks, table, presenting, running)
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Agility Instructor
Canine Community Center- Warren, MI
01.2020 - 07.2023
- Taught handlers how to train and handle their dog in agility competitions
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
Education
Associate of Science - music production
FLORIDA SOUTHWESTERN STATE COLLEGE
Fort Myers, FL11-2025
High School Diploma -
CHIPPEWA VALLEY HIGH SCHOOL
Clinton Township, MI06.2023
Skills
- Certified in food safety
- Good work ethic
- Excellent customer relations/service
- Work well independently
- Excellent communication skills
- Work well under pressure
- Good team player
- Dedication to excellence in all tasks
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Languages
English
Native or Bilingual
French
Limited Working
Italian
Limited Working
Spanish
Elementary
Timeline
Server
Bubba's 33
05.2024 - 08.2024
Server
Naples Tiki Bar and Grill
03.2024 - 05.2024
Host/ Busser
Roma Italian Bistro
08.2023 - 03.2024
Crew Trainer
McDonald's
05.2020 - 07.2023
Agility Instructor
Canine Community Center- Warren, MI
01.2020 - 07.2023
Associate of Science - music production
FLORIDA SOUTHWESTERN STATE COLLEGE
High School Diploma -
CHIPPEWA VALLEY HIGH SCHOOL
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