Skilled, detail oriented, self-motivated team member with knowledge of medical operations seeking to utilize previous experience in health care administration. Problem solver with compassionate and caring mentality and excellent customer service and inner-office operations.
Overview
27
27
years of professional experience
Work History
Congressional Liaison
The National Visa Center
Portsmouth, NH
12.2022 - Current
Review and evaluate incoming emails from Petitioner/Beneficiary/Attorney of Record regarding requesting the expedition of visa processing
Prepare and send outgoing email to embassy if applicable
Prepare and send outgoing email to Petitioner/Beneficiary/Attorney of Record with response to request for expedited visa processing
Legal Assistant
Fairfield & Associates, P.A.
Lyman, ME
11.2015 - 10.2022
Drafted legal documents and correspondence for attorneys and clients.
Prepared trial exhibits and assisted in courtroom preparations.
Coordinated schedules for attorney meetings, court dates, and client consultations.
Communicated with clients to gather information and provide status updates.
Assisted in billing processes by preparing invoices and tracking payments.
Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Answered phones promptly while providing courteous customer service.
Medicare Part A Billing Specialist
Goodall Hospital/Southern Maine Healthcare
Sanford/Kennebunk, ME
02.2013 - 11.2015
Processed patient billing information efficiently and accurately.
Reviewed insurance claims for completeness and adherence to guidelines.
Utilized electronic health record systems for managing patient accounts.
Worked with team members to identify and develop process improvements.
Performed additional duties as assigned by management team.
Communicated with patients regarding billing inquiries and payment options.
Medicare/ Medicaid Billing Specialist
Portsmouth Radiology
Portsmouth, NH
02.2003 - 12.2012
Enter charges for Medicare/Medicaid for submission
Post Medicare/Medicaid payments
Send invoices to patients after insurance payment
Research and resubmit insurance denials
Answer phone calls from insurance/patients regarding billing issues
Medicare/Referral Specialist
Radiation Oncology Center
West Palm Beach, FL
01.1999 - 09.2002
Managed scheduling for consultations and treatment planning appointments efficiently.
Coordinated patient referrals with Primary Care Physician to ensure timely access to radiation oncology services.
Maintained accurate and organized records of patient referrals and statuses.
Provided support in resolving referral-related issues for optimal patient experience.
Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
Assisted in verifying insurance eligibility for patients undergoing radiation therapy.