Megan Fernalld
Sikeston,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
McDonalds Department Manager
McDonald's
05.2017 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Quality Assurance Technician
Unilever
09.2021 - 07.2023
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
Education
Bachelor's -
Southeast Missouri State University
05.2026
High school diploma -
Oran High School
05.2019
Skills
- Problem management
- Communication skills
- Customer service
- Shift Management
- Cleaning Experience
- Packaging
- Supervising experience
- Quality assurance
- Cash register
- Cash handling
- Leadership
Certification
- Food Handler Certification
- Microsoft Office Specialist
Timeline
Quality Assurance Technician
Unilever
09.2021 - 07.2023
McDonalds Department Manager
McDonald's
05.2017 - Current
Bachelor's -
Southeast Missouri State University
High school diploma -
Oran High School
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