MEGAN FLORES
Cleveland
Summary
Dedicated professional with demonstrated strengths in customer service, management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
QC DATA ANALYST
Group 1 Automotive
Houston
08.2022 - Current
- Collaborated with cross-functional teams to gather requirements for data projects.
- Managed database queries to extract relevant information for analysis tasks.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Supported leadership and dealership through timely and effective communication.
- Used data and analysis to help improve training methods.
- Assistant with training new hires to set standards of quality.
- Proficiently uses technology to improve performance and productivity.
- Created new systems based off data collected to potentially avoid valid complaints/concerns to arise.
SDC Agent
Group 1 automotive
Houston
01.2022 - 08.2022
- Facilitated communication between customers and service departments when needed.
- Developed customer relationships and ensured satisfaction with services.
- Delivered excellent service via inbound and outbound efforts, meeting established minimum targets.
- Responded politely to customer service calls and inquiries from diverse groups of individuals.
- Attended team meetings regularly to discuss updates on services and policies changes.
- Created and met goals based off collaborative meetings with leadership.
- Assisted with scheduling services using multiple resources at one time to set the dealership up for success.
Manager in Training
Chick Fil A
Spring
09.2019 - 01.2022
- Reinforced company's culture of safety, inclusivity, and teamwork with regular team meetings.
- Taught employees how to complete different types of tasks and excel in company's business environment.
- Contributed to business success through good relationship building with employees, customers, and outside vendors.
- Helped empower employees with successful training and encouraged each to participate in business improvements.
- Contributed to effective decision-making with detailed reports on daily operations.
- Maximized employee performance with effective training and close mentoring.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Met customer demands by tracking market changes and adapting strategies to match.
Sales Associate
Walgreens
Spring
08.2018 - 08.2019
- Resolved customer concerns using strong communication and conflict management skills.
- Located items for customers by checking supplies in Isles and online.
- Helped customers navigate store, complete sales and process returns.
Education
High School -
Klein High School
Spring, Texas05.2019
Skills
- Task delegation
- Multitasking
- Employee performance evaluation
- Money handling
- Customer service and satisfaction
- Sales reporting
- Operations management
- Database management
- Trend identification
- Conflict resolution
Timeline
QC DATA ANALYST
Group 1 Automotive
08.2022 - Current
SDC Agent
Group 1 automotive
01.2022 - 08.2022
Manager in Training
Chick Fil A
09.2019 - 01.2022
Sales Associate
Walgreens
08.2018 - 08.2019
High School -
Klein High School