Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Frey

Lutz

Summary

Dynamic and customer-focused Flight Attendant with exceptional safety and service skills. A strong work ethic and a passion for delivering a welcoming atmosphere to ensure customer comfort and safety at all times. Committed to fostering positive relationships with travelers, enhancing their journey through attentive service and proactive problem-solving.

Overview

9
9
years of professional experience

Work History

Inflight Support Coach

Frontier Airlines
03.2024 - Current
  • Facilitate the initial operating experience for flight attendant trainees.
  • Verify flight attendants' readiness for line operations, such as safety, customer service, and flight management.
  • Instruct service standards, including inventory and the POS system.
  • Execute audits of working crew members ensuring adherence to safety and compliance regulations.

Flight Attendant

Frontier Airlines
01.2022 - Current
  • Follow Federal Aviation Regulations and Frontier Airlines policies and procedures.
  • Utilize problem solving skills when handling customer complaints, issues, or concerns.
  • Maintain composure in high-pressure situations such as medical emergencies.
  • Demonstrate excellent customer service skills, providing assistance to passengers in a timely and professional manner.
  • Trained in emergency evacuation procedures, CPR, and first aid to ensure aircraft safety.

Public Relations Campaign Leader

Oswego County Health Department
01.2021 - 05.2021
  • Developed & ran a research interview and survey study on hesitancy towards to COVID-19 vaccine in Oswego County.
  • Oversee campaign personnel on PR strategies, tactics, & objectives.
  • Created multiple advertisements for COVID-19 vaccinations targeted to hesitant demographics in Oswego County.
  • Demonstrated ability to motivate, lead and mentor team members.

VP of Recruitment

National Panhellenic Council
05.2019 - 05.2020
  • Led marketing campaigns to increase interest in joining a national sorority at SUNY Oswego.
  • Collaborated with other members of the executive board to produce an efficient recruitment season.
  • Obtained, organized, & approved various requirements needed for each woman to join a national sorority.
  • Trained the executive board, recruitment counselors, & each national sorority in all recruitment activities.
  • Problem solved issues with organizations breaking bylaws made for recruitment fairness.
  • Organized & public spoke at a variety of presentations, often with 100+ attendees
  • Ran the interview process for recruitment counselors & 2021 executive board.

Event Coordinator

Sigma Delta Tau
07.2019 - 12.2019
  • Maintained records of every aspect, including financial details.
  • Planned & developed agendas, budgets, and services according to organizational requirements.
  • Kept constant communication with various organizations daily to ensure all event details are met.
  • Successfully managed multiple events at the same time, ensuring all requirements were met.

Makeup Artist: Wedding Specialist

Salon A Go-Go
05.2017 - 08.2019
  • Managed schedule to ensure a productive on time performance before the wedding event.
  • Excelled in listening to clients needs, articulating product benefits, & creating solutions that provided value to the client.
  • Collected, divided, & prepared payments made out to various co-workers.
  • Communicated with the wedding party to ensure the perfect look unique to each individual client.

Education

Bachelor of Arts - Public Relations

State University of New York at Oswego
05-2021

Skills

    Safety

    Customer Service

    Time Management

    Team Work

Timeline

Inflight Support Coach

Frontier Airlines
03.2024 - Current

Flight Attendant

Frontier Airlines
01.2022 - Current

Public Relations Campaign Leader

Oswego County Health Department
01.2021 - 05.2021

Event Coordinator

Sigma Delta Tau
07.2019 - 12.2019

VP of Recruitment

National Panhellenic Council
05.2019 - 05.2020

Makeup Artist: Wedding Specialist

Salon A Go-Go
05.2017 - 08.2019

Bachelor of Arts - Public Relations

State University of New York at Oswego
Megan Frey