Megan Frey
Lutz
Summary
Dynamic and customer-focused Flight Attendant with exceptional safety and service skills. A strong work ethic and a passion for delivering a welcoming atmosphere to ensure customer comfort and safety at all times. Committed to fostering positive relationships with travelers, enhancing their journey through attentive service and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Inflight Support Coach
Frontier Airlines
03.2024 - Current
- Facilitate the initial operating experience for flight attendant trainees.
- Verify flight attendants' readiness for line operations, such as safety, customer service, and flight management.
- Instruct service standards, including inventory and the POS system.
- Execute audits of working crew members ensuring adherence to safety and compliance regulations.
Flight Attendant
Frontier Airlines
01.2022 - Current
- Follow Federal Aviation Regulations and Frontier Airlines policies and procedures.
- Utilize problem solving skills when handling customer complaints, issues, or concerns.
- Maintain composure in high-pressure situations such as medical emergencies.
- Demonstrate excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Trained in emergency evacuation procedures, CPR, and first aid to ensure aircraft safety.
Public Relations Campaign Leader
Oswego County Health Department
01.2021 - 05.2021
- Developed & ran a research interview and survey study on hesitancy towards to COVID-19 vaccine in Oswego County.
- Oversee campaign personnel on PR strategies, tactics, & objectives.
- Created multiple advertisements for COVID-19 vaccinations targeted to hesitant demographics in Oswego County.
- Demonstrated ability to motivate, lead and mentor team members.
VP of Recruitment
National Panhellenic Council
05.2019 - 05.2020
- Led marketing campaigns to increase interest in joining a national sorority at SUNY Oswego.
- Collaborated with other members of the executive board to produce an efficient recruitment season.
- Obtained, organized, & approved various requirements needed for each woman to join a national sorority.
- Trained the executive board, recruitment counselors, & each national sorority in all recruitment activities.
- Problem solved issues with organizations breaking bylaws made for recruitment fairness.
- Organized & public spoke at a variety of presentations, often with 100+ attendees
- Ran the interview process for recruitment counselors & 2021 executive board.
Event Coordinator
Sigma Delta Tau
07.2019 - 12.2019
- Maintained records of every aspect, including financial details.
- Planned & developed agendas, budgets, and services according to organizational requirements.
- Kept constant communication with various organizations daily to ensure all event details are met.
- Successfully managed multiple events at the same time, ensuring all requirements were met.
Makeup Artist: Wedding Specialist
Salon A Go-Go
05.2017 - 08.2019
- Managed schedule to ensure a productive on time performance before the wedding event.
- Excelled in listening to clients needs, articulating product benefits, & creating solutions that provided value to the client.
- Collected, divided, & prepared payments made out to various co-workers.
- Communicated with the wedding party to ensure the perfect look unique to each individual client.
Education
Bachelor of Arts - Public Relations
State University of New York at Oswego
05-2021
Skills
Safety
Customer Service
Time Management
Team Work
Timeline
Inflight Support Coach
Frontier Airlines
03.2024 - Current
Flight Attendant
Frontier Airlines
01.2022 - Current
Public Relations Campaign Leader
Oswego County Health Department
01.2021 - 05.2021
Event Coordinator
Sigma Delta Tau
07.2019 - 12.2019
VP of Recruitment
National Panhellenic Council
05.2019 - 05.2020
Makeup Artist: Wedding Specialist
Salon A Go-Go
05.2017 - 08.2019
Bachelor of Arts - Public Relations
State University of New York at Oswego