Hi, I’m
Megan Friedges
Stay At Home Mother
Lonsdale,MN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
years of professional experience
4
years of post-secondary education
Work History
Joan StageLonsdale, MN
Family Nanny
01.2015 - 12.2018
Job overview
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
Hampton Inn Hotel And SuitesBurnsville, MN
Assistant General Manager
09.2005 - 01.2014
Job overview
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sofitel Luxury HotelsBloomington, MN
Room Service Supervisor
06.2004 - 08.2005
Job overview
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Education
John F. Kennedy Senior High SchoolBloomington, MN
High School Diploma
08.1998 - 06.2000
Hennepin Technical CollegeMinneapolis, MN
Early Childhood from Early Childhood Education
08.2000 - 05.2002
Skills
Educational support
Social integration
Activity Planning
Behavior modification
Household operations
Early Childhood Education
Schedule creation and maintenance
Infant, toddler and preschool curricula
Meal planning and preparation
Timeline
Family Nanny
Joan Stage
01.2015 - 12.2018
Assistant General Manager
Hampton Inn Hotel And Suites
09.2005 - 01.2014
Room Service Supervisor
Sofitel Luxury Hotels
06.2004 - 08.2005
Hennepin Technical College
Early Childhood from Early Childhood Education
08.2000 - 05.2002
John F. Kennedy Senior High School
High School Diploma
08.1998 - 06.2000