Summary
Overview
Work History
Education
Skills
Timeline
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Megan Funderburk

Lake Charles ,LA

Summary

Dynamic retail professional with a proven track record at Tractor Supply, excelling in customer service and sales expertise. Reputable for enhancing customer satisfaction and loyalty through effective relationship building and problem-solving skills. Maintained organized store operations, consistently achieving sales targets and offering a positive shopping environment for every customer.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Tractor Supply
03.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Restaurant Hostess

Wasabi
01.2022 - 04.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.

Retail Sales Associate

Aeropostale
04.2020 - 08.2020
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.

Office Assistant

Broussard Neal and Ryder
01.2018 - 08.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Provided technical support
  • Analyzed financial information, spreedsheets and status’

Education

Sam Houston Jones High School
Moss Bluff Louisiana

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Customer engagement
  • Cash handling
  • Reliability and punctuality
  • Retail sales
  • Flexible schedule
  • Product knowledge
  • Relationship building
  • Retail store operations
  • Phone etiquette
  • Conflict resolution
  • Customer needs assessment
  • Sales expertise

Timeline

Retail Sales Associate

Tractor Supply
03.2022 - Current

Restaurant Hostess

Wasabi
01.2022 - 04.2022

Retail Sales Associate

Aeropostale
04.2020 - 08.2020

Office Assistant

Broussard Neal and Ryder
01.2018 - 08.2019

Sam Houston Jones High School

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Megan Funderburk