Megan Genthert
Milwaukee,WI
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
External Collection Representative
Advocate Aurora Health Care
09.2023 - Current
- Managed a high volume of accounts, prioritizing tasks to maximize productivity and results.
- Leveraged strong organizational skills to manage a complex caseload of accounts, ensuring timely and accurate completion of all required tasks.
- Contributed to the development of departmental goals and objectives as part of a collaborative team environment.
- Researched accounts and completed due diligence to resolve collection problems.
Internal Collections Representative
Advocate Aurora Health Care
07.2020 - 09.2023
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
Education
Associate of Applied Science - Human Services
Milwaukee Area Technical College
Milwaukee, WI12.2023
Skills
- Conflict resolution techniques
- Proficiency in EPIC and Vendor accessibility
- Customer Relationship Management
- Ability to lead/coach
- Adaptable
Timeline
External Collection Representative
Advocate Aurora Health Care
09.2023 - Current
Internal Collections Representative
Advocate Aurora Health Care
07.2020 - 09.2023
Associate of Applied Science - Human Services
Milwaukee Area Technical College
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