Megan Gibson
Waco,TX
Summary
Dependable professional with strong customer service and organizational skills. Experienced in enhancing customer engagement and resolving issues efficiently, contributing to improved satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Reset Merchandiser
HEB
Waco, TX
07.2025 - Current
- Collaborated with management to optimize product placement for increased sales visibility.
- Provided valuable feedback to corporate merchandising teams regarding store-specific challenges or opportunities for improvement based on firsthand observations during resets.
- Monitored and implemented plan-o-gram strategies, adapting product arrangements to resolve discrepancies.
Service Leader
HEB
Waco, TX
12.2022 - 07.2025
- Led initiatives to enhance customer engagement, resulting in improved shopping experiences.
- Managed a team of 20+ service representatives, ensuring consistent quality across all interactions.
- Executed employee performance evaluations, providing constructive feedback for professional growth.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Business Center Representative
HEB
Waco, TX
09.2020 - 12.2022
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Managed incoming phone calls and directed customers to appropriate departments.
- Streamlined document organization and ensured accurate distribution to designated locations.
- Managed federally regulated money systems to ensure accuracy and uphold confidentiality standards.
Education
Associate of Science - General Studies
McLennan Community College
Waco, TX05.2022
Skills
- Organizational skills
- Multitasking
- Dependable and responsible
- Attention to detail
- Customer service
- Computer skills
- Problem-solving
- Teamwork and collaboration
- Excellent communication
Accomplishments
Received partner of the month with HEB.
Lead many successful team games as a lead that pushed employee engagement leading to improved metrics and customer satisfaction.
Received an innovation award as a Service Lead.
Timeline
Reset Merchandiser
HEB
07.2025 - Current
Service Leader
HEB
12.2022 - 07.2025
Business Center Representative
HEB
09.2020 - 12.2022
Associate of Science - General Studies
McLennan Community College