Megan Gingerich

West Alexandria,OH

Summary

Experienced customer service and management professional with over 8 years of experience, specializing in operational efficiency and team leadership. Demonstrated ability to enhance customer satisfaction and manage multiple tasks effectively. Strong communicator, eager to apply problem-solving skills in a remote customer service role.

Overview

years of professional experience

Work History

Agent

RDI

West Alexandria, OH

06.2024 - Current

Collaborated with team members to consistently meet or exceed monthly sales targets.
Maintained steady client support throughout the entire purchasing experience.
Worked closely with management to identify potential areas for growth within existing client base.
Informed clients of policies and procedures.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Machine Operator

Parker Hannifin

Lewisburg, OH

03.2022 - 05.2024

Operate and maintain various industrial machines, ensuring high-quality production output.
Conduct routine inspections to guarantee machines operate efficiently, minimizing downtime.
Adhere to strict health and safety standards to maintain a safe work environment.
Assist in training new staff on machine operation protocols and safety guidelines.

Housekeeper / Laundry

Maple Gardens Rehabilitation & Nursing Center

Eaton, OH

09.2020 - 03.2022

Performed comprehensive cleaning and sanitation tasks across various departments, ensuring a hygienic environment for patients and staff.
Managed inventory of cleaning supplies and restocked as necessary, maintaining optimal levels for the facility’s needs.
Operated industrial laundry equipment, handling over 100 lbs of laundry daily to support patient care.
Implemented enhanced deep-cleaning practices during health inspections, contributing to the facility's consistently high hygiene ratings.

Manager

Sarah's pizza

Eaton, OH

10.2014 - 09.2020

Led a team of 15 staff, fostering a collaborative environment and enhancing team performance through effective leadership and training.
Managed daily operations, including scheduling, payroll processing, and conflict resolution, ensuring smooth business operations.
Oversaw financial tasks such as net and gross sales tracking, business deposits, and budget management to maximize profitability.
Improved customer service by implementing feedback systems, resulting in a 20% increase in customer satisfaction ratings.

Education

A.A.S. - Business Management

Sinclair

01.2025

Skills

Customer Service: Expert in effective communication and swift resolution of customer issues
Team Leadership: Leads and inspires teams to meet and exceed objectives
Operational Management: Manages operations, schedules, and budgets for optimal efficiency
Effective Communication: Skilled in versatile, clear, and direct communication methods

Organizational Abilities: Organizes workflows and priorities for peak efficiency
Advanced Multitasking: Excellently balances and progresses multiple tasks simultaneously
Team Development: Trains and develops team members for enhanced performance

Timeline