Megan Golphin
Aiken,SC
Summary
Specialize in quality, speed and process optimization. Analytical problem-solver with talent for team building, leadership and motivation, as well as excellent customer relations. Proficient in using sound judgment to positively impact company success. Dedicated to boosting a company’s morale and growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Medical Associates Plus
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
ER Desk Operations Specialist
WellStar MCG
05.2021 - 05.2024
- Data entry of patient demographics, and current emergency symptoms to enter patients into IDX
- Enter trauma patients into IDX within hospitals expected time frame based off trauma level
- Responsible for verifying insurance and rebilling of incorrect accounts
- Obtain necessary identification cards to scan and upload into OnBase
- Conduct financial counseling and resources to patients
- Schedule follow up clinic visits upon physicians’ request
- Adequately training new employees on policies and procedures
- Train and develop new hires to ensure become effective members of the registration team.
Pharmacy Technician
Walmart
08.2019 - 01.2021
- Verify all personal information is available and correct on electronic or written prescription
- Confirm all medications are approved for the specific indications
- Select correct appropriate drug brand, strength and quantity for prescribed drug
- Review drug interaction with previous prescriptions received
- Maintained NDC storage policy and procedures for all medication
- Correspond to all customer questions and concerns.
Pharmacy Technician
CVS
08.2014 - 10.2019
- Verify all personal information of customer
- Review all transactions with physicians that have been rejected by insurance
- Ensure prescription insurance covers prescribers insurance
- Manage pharmacy inventory
- Label and verify information on each prescription adheres to the physicians orders
- Train new employees on CVS Pharmacy Technicians guidelines and policies.
Customer Service Representative
Circle K
03.2007 - 08.2018
- Keep detailed and adequate records of customer transactions
- Handle customer complaints by providing appropriate solutions and alternatives
- Assist with placement of orders, refunds or exchanges
- Operate the cash register and run credit card transactions
- Maintain clean environments within the store
- Coordinate payments for gas and in-store purchases
- Maintain dispense of gas to the amount customer purchased in store
- Ensure that items on the shelf have accurate price tags and labels
- Manage store inventory and complete store orders.
Education
License Pharmacy Technician -
Training for life
Augusta, GA05.2014
High School Diploma -
Sliver Bluff High School
Aiken, SC05.2004
Skills
- Advance customer relations
- Problem solving
- Administrative support
- HIPPA compliance
- Pharmacy Informatics
- Med line medical
- Accu Reg
- IDX
- Power chart
- Microsoft office
Timeline
Customer Service Representative
Medical Associates Plus
07.2024 - Current
ER Desk Operations Specialist
WellStar MCG
05.2021 - 05.2024
Pharmacy Technician
Walmart
08.2019 - 01.2021
Pharmacy Technician
CVS
08.2014 - 10.2019
Customer Service Representative
Circle K
03.2007 - 08.2018
License Pharmacy Technician -
Training for life
High School Diploma -
Sliver Bluff High School