Megan Grigoletti
Exton,PA
Overview
7
7
years of professional experience
Work History
Counselor
Choices Clinical Counseling
04.2025 - Current
- Assist clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintain accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educate clients on available community resources, fostering a sense of empowerment.
- Improve client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintain a minimum of 15 session per week.
School Counselor
Wake County Public Schools
02.2022 - 07.2024
- Maintained positive relationships with students, faculty, administration.
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
- Used data to monitor students' progress and recommend solutions for improvement.
- Determined student's initial eligibility for 504 Accommodations Plans in collaboration parents, teaching staff, and administration.
- Collaborative team member with following committees: Leadership, SIP Core, PBIS, and Equity.
- Initiated and implemented school's Peer Mentor Program.
- Completed and certified in following areas: 504, Crisis Intervention, BIMAS, Suicide and Threat Assessment, CPR, CPI.
School Counselor
Raleigh Oak Charter School
08.2021 - 02.2022
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations
- Developed and implemented Suicide Protocol, Mental Health Plan, 504 Handbook, and Dispute Policy
- Streamlined 504 process as 504 Coordinator
- Organized, thorough, and detailed notes in all student information files
- As McKinney-Vento Liaison for district, completed all required trainings and all required submissions to State of NC
- Conducted individual and group counseling sessions on a regularly scheduled basis
- Responsible for student attendance letters to families for students who accumulated three, six, or ten absences
- Collaborated with parents and school faculty to address problems and grow student success
- Collaborated with teachers to define therapy objectives and analyze progress
- Developed and shared character education lessons for classroom instruction
Assistant Manager
Hand And Stone
08.2018 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Typical monthly sales 25-35% conversion.
Education
Master of Arts - Clinical Counseling
Centenary University
Hackettstown, NJ07.2021
Bachelor of Arts - English
University of Maryland
College Park, MD08.2017
Skills
- Works well under pressure
- Excellent communication skills
- Quick learner
- Team player
- Adaptability
- Responsiveness
- Articulate
- Accurate and detailed
Timeline
Counselor
Choices Clinical Counseling
04.2025 - Current
School Counselor
Wake County Public Schools
02.2022 - 07.2024
School Counselor
Raleigh Oak Charter School
08.2021 - 02.2022
Assistant Manager
Hand And Stone
08.2018 - 08.2021
Master of Arts - Clinical Counseling
Centenary University
Bachelor of Arts - English
University of Maryland