MEGAN OLLIS
Jonesborough,TN
Summary
Highly dedicated and organized professional with experience in the fraud prevention industry. Expertise in claims processing, claims review, and data entry. Proven track record of accurately and efficiently processing high volumes of claims while adhering to strict company policies and working remotely. Focused on providing superior customer service and maintaining positive customer relationships.
Overview
9
9
years of professional experience
Work History
Debit Fraud Claims Processor
Advance Call Center Technology
Johnson City, TN
11.2020 - Current
- Analyzed customer documentation for accuracy and completeness before processing claims.
- Demonstrated strong communication skills while interacting with both internal staff and external customers.
- Maintained detailed records and entered data in Exel of all claims processed, ensuring accuracy and production was exceeded.
- Assisted in training new staff member on proper procedures for processing claims.
- Identified fraudulent activity by comparing customer information against established criteria.
- Worked closely with other agents helping them improve their quality and quantity of claims.
Assistant Office Manager
East Tennessee Recovery
Johnson City, TN
02.2018 - 10.2020
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Managed office flow by providing direct support to visitors.
- Assisted with the development of marketing and promotional materials.
- Optimized office policies, meeting internal needs while upholding organizational standards.
Lead Teacher, Two-Year-Olds Classroom
Mother Goose Day School
Johnson City, TN
02.2017 - 02.2018
- Facilitated small group instruction tailored to meet specific needs of individual students.
- Established positive relationships with families by effectively communicating expectations and providing regular updates on student progress.
- Adapted instructional methods based on feedback from colleagues, administrators, parents and students.
- Created developmentally appropriate activities that promoted physical, cognitive, social, emotional growth of students.
- Utilized effective communication with parents to develop an understanding of their children’s individual needs.
- Collaborated with other educators to plan engaging lessons that addressed learning objectives and aligned with state standards.
- Cultivated a positive atmosphere within the classroom using behavior management techniques such as redirection and positive reinforcement.
Education
High School Diploma - undefined
Science Hill High School
Johnson City, TN05.2015
Skills
- Claim Amount Calculations
- Time management abilities
- Team building
- Customer Service
Timeline
Debit Fraud Claims Processor
Advance Call Center Technology
11.2020 - Current
Assistant Office Manager
East Tennessee Recovery
02.2018 - 10.2020
Lead Teacher, Two-Year-Olds Classroom
Mother Goose Day School
02.2017 - 02.2018
High School Diploma - undefined
Science Hill High School