Megan Gutierrez
Spring Hill,TN
Summary
Loan Servicing Supervisor with extensive experience in managing teams and optimizing loan servicing processes. Proven track record in ensuring compliance with regulatory standards and enhancing operational efficiency. Strong analytical skills and leadership capabilities drive effective problem-solving and team performance.
Overview
12
12
years of professional experience
Work History
Loan Servicing Supervisor
First Farmers & Merchants Bank
12.2023 - Current
- Oversaw loan servicing department, ensuring efficiency and compliance.
- Managed a team of 5, fostering collaboration and performance excellence.
- Handled month-end reporting to maintain accurate financial records.
- Executed loan bookings into banking core system for streamlined operations.
- Communicated with participating banks regarding loan arrangements and updates.
- Conducted daily reporting and general ledger balancing for accuracy.
- Prepared SBA monthly reports to support regulatory requirements.
- Processed debit card payments through Iroquois processing system efficiently.
Loan Servicing Specialist
Fourth Capital Bank
05.2022 - 10.2023
- Conducted daily reporting to ensure accuracy in financial data.
- Performed GL balancing and reconciliation to maintain integrity of accounts.
- Managed booking and payment processing for all loans efficiently.
- Executed operational tasks by entering loans into core system accurately.
Community Specialist
First Tennessee Bank
09.2018 - 05.2022
- Coordinated off-site meetings to enhance collaboration and engagement.
- Supported marketing initiatives for Hill Center, managing budget effectively.
- Planned and executed events and sponsorships, coordinating table hosts for designated sponsors.
- Oversaw building operations to ensure smooth functionality.
Operations Manager
First Tennessee Bank
01.2017 - 09.2018
- Oversaw teller line operations to ensure compliance with annual branch audits.
- Maintained high levels of customer satisfaction through effective service delivery.
- Executed all operational tasks to support efficient branch functioning.
Accounting Manager
Unbridled Solutions
03.2015 - 09.2016
- Maintained daily financial records for all programs.
- Handled client billing to ensure timely payments.
- Reconciled accounts payable to maintain accurate financial reporting.
- Administered company payroll and assisted HR with 401K billing processes.
- Ensured client satisfaction while promoting company culture.
Service Manager II
Wells Fargo Bank NA
06.2013 - 03.2015
- Managed teller line of 7 full-time employees to achieve productivity and quality goals.
- Established sales and customer service expectations to enhance team performance.
- Coached team members in individual development plans to support career growth.
- Resolved escalated customer issues to maintain high client satisfaction levels.
- Trained staff on products and industry events to improve service delivery.
- Recruited talent and maintained a pipeline for future staffing needs.
- Assigned weekly schedules to optimize operational efficiency.
- Conducted bi-weekly one-on-one meetings to provide feedback and guidance.
Education
Communications -
University of Northern Colorado
Skills
- Loan servicing
- Regulatory compliance
- Financial reporting
- General ledger balancing
- Team management
- Customer service
- Data analysis
- Operational efficiency
- Communication skills
- Loan modification
- Loan portfolio management
- Loan processing
References
References available upon request.
Timeline
Loan Servicing Supervisor
First Farmers & Merchants Bank
12.2023 - Current
Loan Servicing Specialist
Fourth Capital Bank
05.2022 - 10.2023
Community Specialist
First Tennessee Bank
09.2018 - 05.2022
Operations Manager
First Tennessee Bank
01.2017 - 09.2018
Accounting Manager
Unbridled Solutions
03.2015 - 09.2016
Service Manager II
Wells Fargo Bank NA
06.2013 - 03.2015
Communications -
University of Northern Colorado
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