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Megan Harvey
Whittier,CA
Work Preference
Summary
Dynamic professional with a strong focus on exceptional customer service and team collaboration. Proven ability to adapt and excel in fast-paced environments, ensuring memorable guest experiences and operational efficiency.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Black Tie Events
Peter Herrera
Whittier
2018 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Engaged with guests to provide exceptional customer service experience.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Hospitality Team Member
Mulcaheys
Whittier, CA
2018 - 2025
- Maintained cleanliness and organization throughout bar and service areas to enhance guest experience.
- Collaborated with team members to streamline operations during peak hours, improving service efficiency.
- Trained new staff on operational procedures, fostering a collaborative and supportive work environment.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Identified opportunities for upselling additional bar services or amenities during guest interactions leading to increased revenue generation.
- Assisted with inventory management of cleaning supplies and equipment.
- Identified maintenance needs and reported issues to management promptly.
- Implemented organizational strategies for improved workspace management.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Assisted in the development of a comprehensive onboarding program for new hires, ensuring they received a solid foundation to excel in their roles.
Banquet Server
Elks Lodge #1258
Whittier, CA
2022 - 2023
- Served food and beverages with attention to presentation and guest satisfaction.
- Coordinated with kitchen staff to ensure timely service during events.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Performed opening and closing duties including cash and card handling procedures for banquet hall, following checklist to restock supplies and clean up all service areas.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Cashier
Dollar Tree
La Puente, CA
2022 - 2023
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Assisted customers with product inquiries and provided exceptional service.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted store promotions and incentive programs to increase overall sales revenue
- Paid attention to detail while completing assignments.
Receptionist
The Brittany House
Long Beach, CA
2012 - 2014
- Managed incoming calls and messages efficiently, directing inquiries to appropriate personnel.
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Maintained organized front desk area, ensuring supplies were stocked and materials accessible.
- Assisted in administrative tasks such as data entry and filing, supporting office efficiency efforts.
- Monitored guest and family safety check-ins and check-outs
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Performed long hours and overtime weekly while maintaining a positive attitude.
Lead Server/Receiving Associate
Merrill Gardens
Hemet, Ca / Whittier, Ca
2007 - 2014
- Directed daily operations of dining room, ensuring high standards of service and customer satisfaction.
- Trained and mentored new staff on service protocols and company policies.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Managed front desk operations, ensuring efficient handling of inquiries and visitor check-ins.
- Coordinated appointment scheduling for staff, optimizing daily workflow and resource allocation.
- Collaborated with team members to ensure seamless communication across departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Helen Hunt Jackson Independent Studies
Hemet, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Multitasking
- Organizational skills
- Organization and time management
- Flexible and adaptable
Certification
Past certifications in First Aid, Cpr, Food Handlers and RBS training.
Timeline
Black Tie Events
Peter Herrera
2018 - 10.2025
Hospitality Team Member
Mulcaheys
2018 - 2025
Banquet Server
Elks Lodge #1258
2022 - 2023
Cashier
Dollar Tree
2022 - 2023
Receptionist
The Brittany House
2012 - 2014
Lead Server/Receiving Associate
Merrill Gardens
2007 - 2014
High School Diploma -
Helen Hunt Jackson Independent Studies