Megan Harwood
Zeeland,MI
Summary
Proven leader and efficient multitasker, I excelled at On The Border, enhancing guest experiences by promptly serving and upselling, leading to increased check totals. Trained and supported Menchie's Frozen Yogurt staff, ensuring smooth operations and superior customer service. Skilled in cash handling and known for a strong work ethic, I consistently resolve customer concerns, driving satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Server
On The Border
10.2022 - Current
- Catered both off-sight and in house events.
- Initial training has begun for the bar.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Shared Rewards Program with guests, and worked on upselling to increase check total.
Shift Supervisor
Menchie's Frozen Yogurt
05.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
No Degree - Social Work
Grand Valley State University
Allendale, MI05-2028
High School Diploma -
Calvary Schools of Holland
Holland05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Cash handling
- Cash handling
Graduated as salutitorian
I started my high school career during covid-19 in a big public school facing many adversities. With my parents it was decided it was in my best interest to transfer schools to a smaller private school. There I had to learn a whole new curriculum. I then began to flourish in this new school and became salutatorian.
Timeline
Server
On The Border
10.2022 - Current
Shift Supervisor
Menchie's Frozen Yogurt
05.2021 - 10.2022
No Degree - Social Work
Grand Valley State University
High School Diploma -
Calvary Schools of Holland
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