Megan Hatfield
Manchester,KY
Summary
Dedicated Care Representative with a history at Senture, excelled in providing empathetic member service and mastering active listening. Skilled in vital signs monitoring and adept at following HIPAA guidelines, Significantly enhanced member satisfaction by efficiently addressing and resolving their concerns, demonstrating a profound commitment to service excellence and compassion. I am looking to excel as a Certified Nursing Assistant to gain additional knowledge within the medical field and help people by providing nothing but the best patient-care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Care Representative
Senture LLC
09.2019 - 06.2024
- Answered Humana Medicare member inquiries with professional courtesy, providing exceptional service and empathy to each member, based on client specific instruction. Handled approximately 80-100 incoming calls per day.
- Actively listened to member concerns to recognize opportunities to offer additional assistance if needed, to ensure optimal service and support.
- Researched and provided benefit information for Medicare policies for plan participants.
- Verified member identification and maintained compliance with documentation.
Education
Associate of Science - Registered Nursing Program
Hazard Community And Technical College
Hazard, KY01-2026
High School Diploma -
Clay County High School
Manchester, KY05-2018
Skills
- Patient Care
- Active Listening
- Basic Life Support
- Vital signs monitoring
- Compassion and Empathy
- Following HIPAA and Employer Guidelines
- Documentation and Data Entry
Certification
- SRNA - State Registered Nurse Aide Certification (12/2023)
- American Heart Association BLS CPR Certification (01/2024)
Timeline
Member Care Representative
Senture LLC
09.2019 - 06.2024
- SRNA - State Registered Nurse Aide Certification (12/2023)
- American Heart Association BLS CPR Certification (01/2024)
Associate of Science - Registered Nursing Program
Hazard Community And Technical College
High School Diploma -
Clay County High School
Similar Profiles
Kaylee TrentKaylee Trent
Payroll Assistant at Senture LLCPayroll Assistant at Senture LLC
Avular McfarlandAvular Mcfarland
Data Agent/Mentor at SENTURE LLCData Agent/Mentor at SENTURE LLC
Tammy CollinsTammy Collins
Customer Service Representative at Senture LLCCustomer Service Representative at Senture LLC