Megan Healey
Liverpool,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Gaming Commission Inspector
Turning Stone Enterprises
10.2023 - Current
- Enhanced regulatory compliance by conducting thorough gaming facility inspections and audits.
- Promoted fair play in the gaming industry through diligent monitoring of casino operations and staff.
- Conducted investigations into alleged gaming violations, ensuring swift resolution and enforcement actions when necessary.
- Collaborated with law enforcement agencies to address illegal gambling activities, maintaining a safe and secure gaming environment.
- Established positive relationships with tribal representatives to ensure smooth collaboration on regulation enforcement matters in tribal casinos.
- Observe all gaming activity to ensure compliance with required procedure and regulation.
- Generating and processing guest related gaming Exclusion Orders.
Security Officer
Turning Stone Enterprises
08.2023 - 10.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
Police Officer
Onondaga County Sheriff's Office
05.2022 - 05.2023
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Checked vehicle equipment for proper functioning prior to use.
Small Store Account Manager (Relief)
Coca Cola Beverages Northeast
08.2021 - 05.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
Corrections Officer
Onondaga County Sheriff's Office
09.2019 - 08.2021
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Investigated and responded to incidents of inmate misconduct.
- Documented inmate behavior and activities in logbooks.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Mitigated risks and emergency response delays by monitoring weapon inventory controls.
- Examined incoming and outgoing mail to detect contraband.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Customer Service Representative
Wegmans Food And Pharmacy
06.2012 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Work load including; Prepared Foods (Wokery, Pizza, Sub Shop, Line Cook), Meat & Seafood, Cashier
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Adhering to NYS and Wegmans Corporate Food Safety Standards
- Team work and Individual Assignment
Education
No Degree - Criminal Justice
SUNY College At Oswego
Oswego, NY12.2025
No Degree - Basic Course For Police Officers (Phase 1)
CNY Regional Law Enforcement Academy
Syracuse12.2023
No Degree - Corrections Officer Academy
Cayuga County Sheriffs Office
Cayuga11.2019
Associates - Criminal Justice
Onondaga Community College
08.2019
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.2015
Skills
- Report Writing
- Safety awareness
- Professionalism
- Excellent Communication
- Decision-Making
- Attention to Detail
- Strong Interpersonal Drive
- Problem-solving abilities
Certification
- Licensed NYS Security Officer
- First Aid and CPR Certified
- Class 3 NYS Gaming License
Timeline
Gaming Commission Inspector
Turning Stone Enterprises
10.2023 - Current
Security Officer
Turning Stone Enterprises
08.2023 - 10.2023
Police Officer
Onondaga County Sheriff's Office
05.2022 - 05.2023
Small Store Account Manager (Relief)
Coca Cola Beverages Northeast
08.2021 - 05.2022
Corrections Officer
Onondaga County Sheriff's Office
09.2019 - 08.2021
Customer Service Representative
Wegmans Food And Pharmacy
06.2012 - 04.2019
No Degree - Criminal Justice
SUNY College At Oswego
No Degree - Basic Course For Police Officers (Phase 1)
CNY Regional Law Enforcement Academy
No Degree - Corrections Officer Academy
Cayuga County Sheriffs Office
Associates - Criminal Justice
Onondaga Community College
High School Diploma -
Cicero-North Syracuse High School
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