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RAFAEL GARCIA
Victorville,CA
Work Preference
Summary
Seasoned investigator specializing in asset protection with over 10 years of experience minimizing losses through strategic observation and investigative methods. Skilled in managing physical confrontations and detaining shoplifters with minimal conflict. Collaborates effectively with law enforcement to collect evidence and produce detailed reports, while also driving profitability and sales as a general manager.
Overview
3
3
Certification
14
14
years of professional experience
Work History
Gaming Commission Investigator
Yaamava' Resort and Casino
Highland, California
09.2022 - Current
- Conducted objective and thorough investigations into allegations of fraud, waste, or abuse involving property and team member misconduct.
- Collaborated with law enforcement and prosecutorial agencies at local, state, and federal levels to safeguard gaming operations and Tribal assets.
- Analyzed surveillance footage to identify suspicious behavior or activities.
- Utilized various databases and public records to research and compile information relevant to investigations.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Prepared detailed reports on investigative findings, enabling informed management review and timely action.
- Maintained comprehensive records of investigations and documentation, ensuring accessibility for future reference.
- Assisted in developing safety policies to enhance overall guest experience and security.
General Manager
Planet Fitness
Victorville, California
01.2019 - 09.2022
- Oversaw daily operations, enhancing gym management and elevating member satisfaction.
- Managed staff recruitment, training, and performance evaluations for optimal team functionality.
- Developed and implemented marketing strategies to attract new members and retain existing ones.
- Coordinated maintenance and equipment upgrades, improving facility offerings for members.
- Managed inventory levels and executed corrective action planning to control long-term costs.
Asset Protection Officer
Target
Apple Valley, California
10.2017 - 01.2019
- Performed investigations of internal and external theft cases, produced detailed reports of findings and submitted them to management for review.
- Implemented security measures to protect assets and minimize losses.
- Enforced store policies, procedures, and loss prevention strategies to reduce shrinkage and protect company assets.
- Monitored store premises to prevent theft and ensure safety.
- Conducted regular audits to identify security vulnerabilities and risks.
- Reviewed surveillance footage to investigate incidents and gather evidence.
- Maintained accurate records of incidents and reported findings to management.
- Collaborated with law enforcement on investigations of suspicious activities.
Asset Protection Detective
Macy's
Victorville, California
10.2014 - 10.2017
- Apprehended shoplifters and suspected criminals to deter theft and protect assets.
- Collaborated with Law Enforcement to investigate and solve external theft and fraud cases.
- Initiated and maintained POS transactions surveillance to obtain fraudulent credit card use.
- Monitored surroundings vigilantly during shifts to ensure safety.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Maintained and updated databases for regional 'Bolos', monthly district 'Repeat Offender' reports, and 'Alarm Activation List' to enhance tracking of criminal activity.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Prepared detailed case reports to document investigations and support law enforcement efforts.
Asset Protection Officer
Big Lots Distribution Center
Rancho Cucamonga, California
04.2012 - 10.2014
- Reviewed surveillance footage to investigate incidents and gather evidence.
- Produced detailed reports on attempted theft to facilitate investigations and improve security measures.
- Maintained safety and security of premises, visitors and employees.
- Created daily incident reports documenting security issues to enhance situational awareness and response strategies.
- Completed periodic walkthroughs of the entire facility checking doors, windows, locks for any signs of tampering or damage.
- Conducted thorough reviews of guest identification for security verification. and employee credentials to authorize entry onto premises.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-2010
Skills
- Investigative techniques
- Surveillance analysis
- Report writing
- Law enforcement collaboration
- Background checks
- Regulatory compliance
- Due diligence
- Evidence analysis
- Interview techniques
- Communication skills
- Detail orientation
- Time management
Certification
- Behavior Analysis POST #959-0314-45
- Behavioral Threat Assessment POST #127-22316-25
- Fraud Detection and Prevention
Awards
- Macy's Life Saver Award
- Macy's Magic Seven Award
- Target's Highest Value Apprehensions Award
- Investigations Employee of the Quarter
Timeline
Gaming Commission Investigator
Yaamava' Resort and Casino
09.2022 - Current
General Manager
Planet Fitness
01.2019 - 09.2022
Asset Protection Officer
Target
10.2017 - 01.2019
Asset Protection Detective
Macy's
10.2014 - 10.2017
Asset Protection Officer
Big Lots Distribution Center
04.2012 - 10.2014
High School Diploma -
Pacific High School