Megan Heding
Summerland Key,FL
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
2
2
years of professional experience
Work History
Server Assistant
Faro Blanco
Marathon, FL
06.2024 - Current
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted servers in delivering food and beverages to guests efficiently.
- Communicated guest requests promptly to enhance overall dining experience.
- Participated in training new staff on service procedures and best practices.
- Monitored guest needs, providing attentive service throughout their visit.
- Collaborated with team members to achieve daily goals within specified time frame.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Bartender
Kaya Island Eats
Key West, Florida
06.2024 - 09.2024
- Prepared and served a variety of cocktails and beverages.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with menu selections and drink recommendations.
- Operated point-of-sale system for order processing and payments.
- Managed inventory levels for bar supplies and ingredients.
- Enforced responsible alcohol service policies and age verification procedures.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Server
Snooks
Key Largo, Florida
06.2023 - 03.2024
- Provided exceptional customer service in a fast-paced beachside restaurant.
- Took food and drink orders accurately from guests at outdoor and indoor seating areas.
- Collaborated with kitchen staff to ensure timely order delivery and quality presentation.
- Managed cash and credit transactions efficiently during busy shifts.
- Handled guest complaints professionally, ensuring a positive dining experience for all patrons.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Server
Kiki’s Sandbar
Summerland Key, Florida
03.2023 - 03.2024
- Provided exceptional customer service in a fast-paced beachside restaurant.
- Took food and drink orders accurately from guests at outdoor and indoor seating areas.
- Collaborated with kitchen staff to ensure timely order delivery and quality presentation.
- Managed cash and credit transactions efficiently during busy shifts.
- Trained new staff on restaurant procedures and customer service standards effectively.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Arts - Arts
Marian University
Fond Du Lac, WI06-2013
Skills
- Food safety
- Point-of-sale operation
- Order accuracy
- Inventory management
- Customer service
- Cash handling
- Menu knowledge
- Effective communication
- Conflict resolution
- Service procedures
- Training new staff
- Teamwork and collaboration
- Multitasking and organization
Timeline
Server Assistant
Faro Blanco
06.2024 - Current
Bartender
Kaya Island Eats
06.2024 - 09.2024
Server
Snooks
06.2023 - 03.2024
Server
Kiki’s Sandbar
03.2023 - 03.2024
Bachelor of Arts - Arts
Marian University