Megan Herbst
Kailua-Kona,HI
Summary
- Energetic restaurant professional skilled at collaborating with front- and back-of-house teams to satisfy customers and encourage repeat business. Demonstrates friendly and efficient support to meet diverse needs. Thrives under pressure and adapts easily to changing environments.
- Performed leadership duties, while also maintaining a great teamwork environment
- Displays profound attention to detail and is able to anticipate a guest's needs
- Reliability and punctuality
- Interpersonal skills professional with a proven track record of building and maintaining strong relationships. Effective communicator skilled in active listening and conflict resolution. Collaborative team player with the ability to motivate and inspire others to achieve common goals.
Overview
20
20
years of professional experience
Work History
Banquet Server
Hyatt Regency
Salt Lake City, UT
07.2024 - 08.2024
- Assisted in arranging banquet setups, including tables, chairs, linens, and equipment.
- Provided customer service by serving food and beverages.
- Carried trays of food items from kitchen to dining areas.
- Communicated with chefs regarding any special requests from guests.
- Resolved guest complaints to maintain complete customer satisfaction.
Relief Supervisor
Royal Kona Resort
Kailua-Kona, HI
06.2021 - 03.2024
- Oversees nightly service operations at the restaurant
- Assists servers with needs throughout service including; fixing issues that may arise with POS systems and service recovery if needed
- End of shift duties including; checking out servers, running financial reports for the evening to hand over to the night auditor and ensuring the facilities are properly locked and secure.
Cocktail Server
Royal Kona Resort
Kailua-Kona, HI
06.2021 - 03.2024
- Greet guests
- Handle cash
- Close out guests checks and perform financial transactions.
Manager
Mahe Restaurant
Seal Beach, CA
04.2016 - 09.2020
- Oversee staff during shifts
- Ensure quality service and guest satisfaction
- Perform closing out duties including running reports for the evening, inputting financials, and balancing the bank.
Bartender
Mahe Restaurant
Seal Beach, CA
09.2012 - 09.2020
- Check IDs and proper monitoring of alcohol consumption
- Pour drinks for guests and the service well.
Cocktail Server
Mahe Restaurant
Seal Beach, CA
09.2008 - 09.2020
- Take guests orders
- Use the point of sale systems to send an order
- Cash out guests checks.
Host
Mahe Restaurant
Seal Beach, CA
04.2004 - 09.2020
- Greet and seat guests
- Take reservations and manage them by calling to confirm
- Take, package, and cash out take-out orders
- Mail out gift cards and certificates purchased online.
Education
Pursuing Hospitality and Tourism Associate Degree -
University of Hawai'i- Hawai'i Community College
Kailua-Kona, HISkills
- Experienced working efficiently under pressure
- Easily adjusting to changing environments and circumstances
- Performed leadership duties
- Maintaining a great teamwork environment
- Displays profound attention to detail
- Able to anticipate a guest's needs
- High-volume dining
- Reliability and punctuality
- Customer Service
- Interpersonal skills
Accomplishments
- Served as a mentor for ClimbHI LEI event Hawaii Island 2024
- Nominated for NSLS (National Society of Leadership and Success) by Professors, joined 01/2023
Coursework
- Career & Customer Service Skills (Hospitality 100)
- Introduction to Hospitality and Tourism (Hospitality 101)
- Food and Beverage Operations (Hospitality 154)
- Introduction to Business Computing (Business 150)
- Introduction to Financial Accounting (Accounting 201)
- Business Communications (Business 178)
- Front Desk Operations (Host 152)
- Hospitality Internship (Host 293)
Awards
- Voted Best Waitress of Seal Beach, readers' poll Sun Newspaper: 2017
- Voted Best Waitress of Seal Beach, readers' poll Sun Newspaper: 2016
Timeline
Banquet Server
Hyatt Regency
07.2024 - 08.2024
Relief Supervisor
Royal Kona Resort
06.2021 - 03.2024
Cocktail Server
Royal Kona Resort
06.2021 - 03.2024
Manager
Mahe Restaurant
04.2016 - 09.2020
Bartender
Mahe Restaurant
09.2012 - 09.2020
Cocktail Server
Mahe Restaurant
09.2008 - 09.2020
Host
Mahe Restaurant
04.2004 - 09.2020
Pursuing Hospitality and Tourism Associate Degree -
University of Hawai'i- Hawai'i Community College
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