MEGAN HERNANDEZ
Vernon,TX
Summary
Results-driven Supply Chain and Logistics Professional with over 10 years of experience in inventory management, logistics, and operational workflows. Coordinates 200+ vehicle transactions monthly, overseeing inventory management, documentation, and issue resolution. Skilled in Excel, CDK, and CRM systems, with a focus on effective communication and cross-functional collaboration.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Logistics Coordinator
VERNON AUTO GROUP
Vernon, USA
08.2019 - Current
- Coordinate scheduling, documentation, and status tracking for 200+ vehicle transactions each month while ensuring manufacturer and regulatory compliance.
- Managed manufacturer loaner fleet and service inventory, ensuring timely completion of operational tasks and maintaining accurate records.
- Resolved inventory, documentation, and transaction issues by coordinating with internal departments and manufacturer representatives, enhancing operational effectiveness.
- Tracked outstanding items and coordinated follow-ups across sales, service, and finance to prevent delays and ensure smooth transaction completion.
- Maintain operational and inventory reporting and improve workflows to reduce processing delays and documentation errors.
Customer Relations Manager
VERNON AUTO GROUP
Vernon, USA
01.2023 - 03.2024
- Managed manufacturer service and satisfaction requirements for 200+ customers monthly while sustaining a customer satisfaction rating above 95%.
- Resolved escalated concerns through research and coordination with sales, service, finance, and customers to ensure customer satisfaction.
- Analyzed customer feedback and performance data to identify trends and issues, facilitating timely follow-up and action.
Delivery Manager
VERNON AUTO GROUP
Vernon, USA
01.2021 - 12.2022
- Coordinated 200+ vehicle deliveries monthly, including scheduling, documentation, status tracking, and cross-department communication.
- Monitored outstanding requirements and coordinated with teams to ensure accurate and timely transaction completion.
- Streamlined workflow and documentation processes, enhancing operational efficiency and minimizing errors.
Product Specialist / Sales Professional
VERNON AUTO GROUP
Vernon, USA
08.2019 - 12.2020
- Conducted product demonstrations to educate clients on features and benefits.
- Achieved performance goals by utilizing consultative communication, strong organization, and effective relationship building.
- Collaborated with sales team to enhance product knowledge and customer engagement.
- Researched product options, maintained CRM records, and followed up with customers to enhance retention and generate referrals.
- Assisted in developing marketing materials for new vehicle launches and promotions.
Bar Manager
Rusty Spur Saloon
Vernon, Texas
01.2015 - 09.2019
- Managed daily bar operations and staff scheduling at a busy saloon.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Trained and supervised bartenders to ensure high service standards.
- Oversaw inventory management and ordering of liquor and supplies.
- Implemented customer service protocols to enhance guest experiences.
Education
Associate of Science - Business Administration
Meta
Bellevue, NE 12.2024 - 08.2026
Frontline Leadership and Management Certificate -
Bellevue University
Bellevue, NESkills
- Logistics coordination
- Inventory management
- Inventory & Status Tracking
- Vendor coordination
- Data reporting
- KPI reporting
- Data analysis
- Process optimization
- Document improvement
- CRM management
- Customer support
- Customer service
- Team collaboration
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Associate of Science - Business Administration
Meta
12.2024 - 08.2026
Customer Relations Manager
VERNON AUTO GROUP
01.2023 - 03.2024
Delivery Manager
VERNON AUTO GROUP
01.2021 - 12.2022
Logistics Coordinator
VERNON AUTO GROUP
08.2019 - Current
Product Specialist / Sales Professional
VERNON AUTO GROUP
08.2019 - 12.2020
Bar Manager
Rusty Spur Saloon
01.2015 - 09.2019
Frontline Leadership and Management Certificate -
Bellevue University