Megan Hill
Seminole,FL
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Maple Lanes
Clearwater, FL
01.2020 - 01.2024
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
Brinker International Inc.
Savannah, GA
06.2016 - 11.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Hospitality Team Member and Manager
Maple Lanes
Clearwater, FL
05.2010 - 05.2016
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Science - Business Marketing
University of South Florida
Tampa, FLSkills
- Operations Oversight
- Contract Negotiations
- Distribution Management
- Customer Retention
- Client Account Management
- Project Management
- Account Management
- Loss Prevention
- Financial Administration
- P&L Management
Timeline
General Manager
Maple Lanes
01.2020 - 01.2024
General Manager
Brinker International Inc.
06.2016 - 11.2019
Hospitality Team Member and Manager
Maple Lanes
05.2010 - 05.2016
Bachelor of Science - Business Marketing
University of South Florida