Megan Hill
Seminole,FL
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Maple Lanes
01.2020 - 01.2024
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
Brinker International Inc.
06.2016 - 11.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Hospitality Team Member and Manager
Maple Lanes
05.2010 - 05.2016
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Science - Business Marketing
University of South Florida
Tampa, FLSkills
- Operations Oversight
- Contract Negotiations
- Distribution Management
- Customer Retention
- Client Account Management
- Project Management
- Account Management
- Loss Prevention
- Financial Administration
- P&L Management
Timeline
General Manager
Maple Lanes
01.2020 - 01.2024
General Manager
Brinker International Inc.
06.2016 - 11.2019
Hospitality Team Member and Manager
Maple Lanes
05.2010 - 05.2016
Bachelor of Science - Business Marketing
University of South Florida
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