MEGAN HISER, MSN, RN
Newtown Square,PA
Summary
Strategic-thinking individual with proven record of optimizing operational efficiency and clinical care through BI and data analytics expertise. Expert in electronic health records customizing both frontend and backend designs to empower healthcare providers with tools to deliver better care. Collaborates with a cross-functional team to develop strategy and develop/pilot/scale programs.
Overview
16
16
years of professional experience
10
10
Years of performance improvement and data analytics experience
Work History
Senior Director of Care Quality & Analytics
Spectrum Retirement Communities
Denver, CO
06.2019 - Current
- Initiated and oversaw the modernization of the Enterprise Data Warehouse (EDW) and Business
Intelligence platform - Conducted portfolio-wide data analysis resulting in proposed increase in annual revenue by 24% without additional expenses
- Utilized expert communication and interpersonal skills in influencing senior executives to implement revenue-generating and cost-saving proposals: acuity-based staffing model, EHR billing reconfiguration
- Reengineered Quality Program by designing interactive dashboards with actionable information: 44% reduction in missed medication administration, 15.7% reduction of resident falls
- Directed and designed strategic improvements to frontend and backend electronic health record (EHR) to optimize care delivery and reduce operational costs
- Spearheaded portfolio-wide electronic health record pilot and implementation across 40+ Senior Living Communities
- Perform continuous evaluations of internal and external data to monitor quality of care and keep operations efficient and consistent
- Created robust education plan for 1000+ team members with successful implementation of multiple key initiatives
- Subject matter expert COVID-19 Corporate Planning team providing clinical and operational guidance for policy development and procedures based on state, regional, and federal guidance
Division Director of Trauma Performance Improvement
HCA/HealthONE
Denver, CO
06.2017 - 06.2019
- Collaborated with Executive leadership at 4 ACS verified trauma centers and 3 state designated trauma centers to improve trauma care encompassing all departments and disciplines.
- Introduced and implemented Statistical Process Control/Special Cause Variation to support data-driven performance improvement
- Utilized American College of Surgeons Trauma Quality Improvement Program (TQIP) to identify data quality or quality of care issues
- Provide Division oversight of performance improvement data collection, analysis, trending, and benchmarking of data and outcomes based upon the American College of Surgeons recommendations for quality
Pediatric Trauma Program Manager
Denver Health Medical Center
Denver, CO
12.2013 - 06.2017
- Directed day-to-day administrative and operational functions of the ACS verified Level II Pediatric Trauma Program
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Successfully led program through American College of Surgeons and CO Department of Public Health Level II Pediatric Trauma Program verification
- Developed the first Pediatric Lecture Series (free online webinar), which provided intra-facility and EMS education learning opportunities
- Created and implemented multiple policies and procedures
Critical Care Nurse Team Leader, Staff RN
Children’s Hospital Colorado
Denver, CO
03.2011 - 01.2014
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Participated in house-wide Trauma Committee to organize trauma simulations and educate staff about concepts for organized and efficient care
- Developed and instituted the Critical Care Nurse Team Leader role, designated for critical care and trauma patients
- Managed the schedule and daily assignments of staff
Travel Nurse, Emergency Department
Medstaff National Medical Staffing
12.2010 - 03.2011
- Served as a key part of the nursing team, triaging patients in fast-paced emergency and trauma department, while managing the care of complex pediatric and adult medical and trauma patients
- Worked in premier facilities across the country, allowing for unique perspectives on nursing care, exposure to diverse cultures and environments, and the capacity to adapt to, learn from and contribute to new healthcare environments.
Emergency Room Registered Nurse
Abington Memorial Hospital
Abington, PA
03.2009 - 12.2010
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Emergency/Trauma RN
Hackensack University Medical Center
Hackensack, NJ
08.2006 - 02.2009
- Served as a key part of the nursing team at a Level II Trauma Center
Education
Certificate - Data Analytics
10.2020
Master of Science - Nursing
12.2015
- Capstone Project: Leadership in Healthcare Systems
- Sigma Theta Tau Member
Bachelor of Science - Nursing
05.2006
- Dean's List
- Honor Roll
Skills
- Managing Operations and Efficiency
- Collaborative Leadership
- Technical Proficiency
- Strategic Vision
- Portfolio Strategy
- Key Performance Indicators (KPI)
- Project Planning and Execution
- Engaged Educator
- Human Capital Analytics
- Data Analytics Knowledge
- Visual Analytics
- Quality of Care
- Analytics and Reporting
- Predictive Analytics
- Senior Citizen Care
Timeline
Senior Director of Care Quality & Analytics - Spectrum Retirement Communities
06.2019 - Current
Division Director of Trauma Performance Improvement - HCA/HealthONE
06.2017 - 06.2019
Pediatric Trauma Program Manager - Denver Health Medical Center
12.2013 - 06.2017
Critical Care Nurse Team Leader, Staff RN - Children’s Hospital Colorado
03.2011 - 01.2014
Travel Nurse, Emergency Department - Medstaff National Medical Staffing
12.2010 - 03.2011
Emergency Room Registered Nurse - Abington Memorial Hospital
03.2009 - 12.2010
Emergency/Trauma RN - Hackensack University Medical Center
08.2006 - 02.2009
Cornell University - Certificate , Data Analytics
Regis University - Master of Science, Nursing
University of Delaware - Bachelor of Science, Nursing
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