Megan Hoffman
Webster,TX
Summary
Dynamic Senior Client Services Specialist and FAA Licensed Dispatcher with over 16 years of experience and a proven track record at Planet Nine Private Air, excelling in relationship management and proactive problem-solving. Recognized for enhancing client satisfaction through effective change management and strong leadership, fostering a collaborative environment that empowers team growth and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Client Services Specialist
Planet Nine Private Air
07.2023 - Current
- Continue duties and responsibilities of Client Services Specialist adding Leadership and mentor opportunities with fellow Specialists
- Maintain a nurturing environment for Client Services Specialists to grow as individuals with mentorship, constructive criticism and taking advantage of teachable moments.
- Assisted in initiatives to improve the overall client experience
- Achieved outstanding levels of customer satisfaction through proactive engagement with clients.
- Managed timely resolution of client issues
Client Services Specialist
Planet Nine Private Air
11.2020 - 07.2023
- Analyzed client details to apply accordingly for each function of passenger specific needs on leg to leg basis for private aircraft
- Collaborated with all cross-functional teams to ensure tailored solutions that met specific client need were carried out
- Maintain knowledge of current CBP procedures and details for U.S. ports
Master Mission Advisor
Universal Weather and Aviation
02.2019 - 11.2020
- SME for International mission related operations
- Served as a mentor when non-standard and crisis situations occur
- Principal liaison between clients and service providers to ensure consistent and timely service for clients
- Ensure team communications for service consistency
- Resolved client concerns with Sales Team and Leadership
Senior Mission Advisor
Universal Weather and Aviation
07.2008 - 02.2019
- Maintained relationships with corporate flight departments, worked seamlessly with flight ops personnel
- Performed a variety of operation duties while coordinating over 2000 international legs
Education
FAA Dispatch License
Federal Aviation Administration
Houston07-2019
Associate of Applied Science - Fire Science/Fire-fighting
Blinn College
Bryan, TXSkills
- Calm and professional under pressure
- Powerful communicator
- Relationship management
- Proficient with various Aviation logistics programs
- Cross-team collaboration
- Proactive
- Team management
Certification
- Business Aircraft Scheduler Certificate - NBAA
- Leadership Through People Skills - Q4 Solutions
- Creating Stellar Customer Service - Carew Int'l
Timeline
Senior Client Services Specialist
Planet Nine Private Air
07.2023 - Current
Client Services Specialist
Planet Nine Private Air
11.2020 - 07.2023
Master Mission Advisor
Universal Weather and Aviation
02.2019 - 11.2020
Senior Mission Advisor
Universal Weather and Aviation
07.2008 - 02.2019
FAA Dispatch License
Federal Aviation Administration
Associate of Applied Science - Fire Science/Fire-fighting
Blinn College
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